Hi*My fitbit broke! I was told to sent it back and they will issue me a new one! I got...

GetHuman3787396's customer service issue with Fitbit from October 2019

Help with my Fitbit issue
First: share to improve GetHuman3787396's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3787396 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman3787396's own words
Hi*My fitbit broke! I was told to sent it back and they will issue me a new one! I got a pebble today with no charger and definitely not new!!! I am so upset i dont even want it anymore! I want to buy another device from another company. Totally lost my trust in you. I keep getting standard responses with no help and false promises clearly! I do not want a refurbish product and pass on someone elses broken device. I want a brand new boxed sealed device with warranty. My fitbit is only ** months old! Now i expect i will have to again go to the post office!! Should have just gone to amazon where i bought it! They offered a refund and ** days to return the faulty product and i could order a brand new one! Fitbits customer service is shocking in comparison!

GetHuman3787396 did not yet indicate what Fitbit should do to make this right.

How GetHuman3787396 fixed the problem

We are waiting for GetHuman3787396 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Fitbit

Customer service issue
Reported by GetHuman3787396
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 9445 others
0 customers following this

Timeline

GetHuman3787396 started working on this issue
Oct 18th, 2019 11:18am
GetHuman3787396 indicated the issue is not fixed yet.
Oct 20th, 2019 5:55pm
GetHuman3787396 indicated the issue is not fixed yet.
Oct 21st, 2019 7:45am
GetHuman3787396 indicated the issue is not fixed yet.
Oct 21st, 2019 11:59am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies