Fitbit Customer Service Issues

I encountered an issue while attempting to access the Fitbit app as it claimed my password was incorrect, even though I hadn't changed it. Despite requesting a password reset multiple times, I have not received any emails, including in my Spam folder. I inadvertently set up another device recently using the same email address. To resolve this, kindly delete the device created in October [redacted]. Subsequently, please provide a password reset for the device I configured last December. If this process is too complex, I am open to having all my accounts deleted so that I can start anew. These challenges have hindered my utilization of the Fitbit features, and I appreciate your assistance. Thank you, Peter O'Flaherty

My Fitbit Versa has suddenly stopped displaying the time and steps for the past few days. Even though the device is fully charged, only the backlight comes on but nothing appears on the screen. It seems to be syncing and showing steps on the app, but the face of the Versa remains blank. I attempted to reset it by holding down the back button and the bottom button, which caused the Versa to shut off entirely. Now, pressing and holding the back button doesn't turn it back on. I am going to place it in the charging dock to see if that helps after a few hours. This Versa was a replacement for my original one purchased in February [redacted], which was replaced in August. I fear this replacement might be defective. 😔I would appreciate any guidance on how to resolve this issue.

To the Ionic Product Manager, I am reaching out regarding an issue with my Fitbit Ionic that occurred on October 23rd. The device had a dark screen and was unresponsive to button inputs. This happened after a Factory Reset on October 20th, advised by a Customer Advocate to address a malfunctioning Exercise app. Over the years, I've engaged with Advocates for various concerns like missing apps, software update failures, and heart rate monitor malfunctions. My Ionic, acquired in March [redacted], is now out of warranty. In a follow-up call on October 28th, I was offered a 25% discount on a replacement (Case [redacted]5) by an Advocate Supervisor. However, accepting this offer doesn't seem prudent. Given the history of issues with my current Ionic and recent reports from other customers about similar problems, it appears there may be a systemic issue possibly tied to a faulty product update from Fitbit. I have generally trusted the Ionic and avoided seeking replacements during the warranty period. Still, in this case, I believe requesting a replacement is justified. Sincerely, Brad K. [redacted] [redacted]

My Fitbit Versa stopped receiving notifications after 30 days. I reached out to Fitbit and was informed they were working on a solution. Despite contacting them 10 times and investing hours with their support team, I was repeatedly told they were still working on the issue. Unfortunately, my device is now out of the warranty period as I trusted their assurance of a fix. I feel misled as my wife and friends with iPhones and Fitbits have no issues. I respectfully request a refund of $[redacted].51 or a voucher for an updated model.

Hello, I am using an iPhone 8 running on IOS 13.2, paired with a Charge 3 with firmware version 28.[redacted].6.3.5. The Fitbit app on my phone is version 3.9.1 ([redacted]). I am experiencing an issue with call notifications on my Charge 3. When I receive a call, there is no display on the watch, but when I place a call, I can see the outgoing call information. Strangely, when I press "Clear Info" on the watch, it ends my call. I would appreciate it if this recent update could be reviewed to understand why this change in functionality occurred. Thank you.

I've been trying to sync my Fitbit with my phone, but I discovered that the email linked to the account was changed without my knowledge. I'm unsure how this happened. Can this be reversed? Is there a way to reset the Fitbit to resolve this issue? I have the previous emails received from Fitbit acknowledging the email change, which I did not authorize. What steps should I take to rectify this situation?

I've been experiencing difficulty obtaining my detailed sleep results with my Charge 2. Despite purchasing a second Fitbit in hopes of improving the sensors, I am still encountering the same issue. The lack of detailed sleep data has been concerning, prompting the acquisition of both devices. Can my file be reviewed thoroughly to identify the root of this issue? I am eager to comprehend the problem and make necessary adjustments for a solution. Could a low resting heart rate, around 38-41, possibly be a contributing factor? Kindly advise if contacting customer service for assistance would be beneficial. Thank you.

During my workouts, such as using the treadmill or elliptical, my Fitbit Charge 3 appears to be inaccurately tracking my steps and distance covered. Typically, when walking, it performs well, but due to poor weather conditions, I'm opting for indoor exercise equipment. For instance, my walks usually cover 2 to 3 miles in about 48 minutes, totaling over [redacted] steps. However, when on the treadmill, it registers only around [redacted] steps and yesterday incorrectly displayed 0.14 miles. I recently purchased the device a week ago and I'm confused about these discrepancies. What could be causing this issue?

I own a Fitbit Charge 2 primarily for tracking my sleep patterns. While I understand that no device is perfectly accurate, I have noticed a recent change in how sleep data is displayed. I preferred seeing the average weekly sleep time rather than a percentage rating, as it helped me better gauge my progress towards my sleep goal of 6 hours. With the new system, I am unsure how the percentage is calculated and I believe it would be more helpful to customize these settings based on individual preferences. Quality of sleep is something I have limited control over, so having the option to choose how data is displayed would be beneficial for users like me. Thank you, J. Friedman

I am experiencing a problem with my Fitbit Versa. The screen is blank although it faintly glows. Despite this, the green lights are working, and it still buzzes for alarms, hourly step reminders, and syncs to my phone. I am diligent about caring for it and have not exposed it to water. I purchased the Versa in May this year and its software version is 68.9.15, showing as up to date. I attempted to charge it and perform a refresh multiple times, as well as a reset, but the screen remains blank. My three-year-old Fitbit Alta is still functioning. I hoped to gift Versas this year but the malfunction has me reconsidering. Any assistance would be appreciated. Thank you, Julie R. *Barcodes are available on the box if required. *Looking forward to the notification fix for Android phones.

I have been experiencing issues with my Fitbit Ionic (Adidas Edition). Over the past few months, I have been facing problems with charging. Additionally, the screen sensitivity is inconsistent, often delayed or freezing. I have attempted various troubleshooting methods for charging without consistent success. The screen sensitivity varies, sometimes functioning correctly, other times behaving erratically. I have taken good care of the device by using a protective case since purchase, avoiding impacts, and not submerging it in water. Considering the high price I paid for a watch that is only a few years old and well-maintained, I am starting to doubt the reliability of Fitbit. Any assistance and response from the company would be greatly appreciated. Thank you. - Yas

Hello - I recently bought a Fitbit Charge 3 to replace my nonfunctional Fitbit Zip. Earlier today, I sent an email requesting to cancel my old account in order to create a new one for my Charge 3. I now realize I don't need to cancel my old Zip account; I can simply switch the devices. Please provide me with detailed instructions on how to make the Charge 3 my main device while keeping my old account. I am not familiar with what a dashboard is, so please explain it in simple terms. Thank you for your understanding and assistance.

I recently purchased a new Charge 3 and encountered some issues during setup. I downloaded the app, filled in the required forms, but got stuck at the step where I need to enter a 4-digit code provided by the device after charging. I've tried charging the Charge 3 using different adapters, PC ports, and even my old Charge 3 cable, which I know works, but the battery only reaches 93% or sometimes 98%. However, once unplugged, it immediately drops back to 93% or lower. I've also attempted pressing the button for 8 seconds while connected to the charger, and I see a smiley face, but the battery level remains at 93%. The device seems stuck on the diamond icon with flashing circles, and I'm unsure of what to do next.

My sleep tracking feature isn't working correctly. I wear my watch as usual, so I'm sure it's positioned correctly. After manually adjusting the time due to daylight saving changes, my phone displayed the wrong time. Since then, the sleep tracking has stopped working. Additionally, a recent phone update turned off the Bluetooth connection, which I have since reactivated, but it's not syncing properly with the watch. I'm unsure if the issue lies with the watch itself or if there's a synchronization problem with the app.

Since my Fitbit Flex 2 stopped working over the summer, I upgraded to a Charge 3 tracker on July 18. Initially, it automatically recorded my swims, but since October 18, I've had to log my swim data manually. This was not what I anticipated with my new tracker. After multiple chats and a recent call to customer support, I was informed that the engineers are addressing the issue with Charge 3 trackers. Unfortunately, since the warranty is only for 45 days, there seems to be no immediate solution besides waiting for the problem to be resolved. I've followed all the troubleshooting steps, but to no avail. Given the price of the Charge 3, I would rather not discard it. I believe a replacement tracker that functions correctly or a refund would be appropriate resolutions from the company.

Hello, my name is Lisa. This is the 5th Versa I have had issues with in the past year. I purchased a warranty for this Versa, but it is terrible. Prior to this, I had a FitBit Blaze to track my activities for exercise, and once again, my Versa died on Sunday the 24th of this month. I am extremely disappointed with this Versa and would like a refund so that I can purchase a different brand. The Claim number for 4-12-19 was #[redacted]6. I have tried drying it off and taking care of it, but there seems to be an issue with it as there is no green light. On Sunday, it started flashing, switching between activities, and then shut down completely. I have tried all the steps to reboot and charge it, but it is not responding. Please respond to this email with good news of a refund. Thank you.

In [redacted], I bought a Charge 2 with the help of a tech-savvy friend, and it worked well initially. However, after moving, issues began with features disappearing and new ones appearing unexpectedly, like the 'female health' tracker. Recently, the wristband has detached from the sensor multiple times, causing concern. I rely on the device to monitor my sleep and heart rate due to health reasons, and replacing it isn't financially feasible as I'm on a fixed income. I had hoped it would last longer considering my circumstances.

I am extremely frustrated with the Versa Lite product. It was working perfectly fine before, but now it has not updated for 3 days. I have to sync it daily, but now I'm not receiving Fitbit, text notifications, WhatsApp, or Chrome notifications, and Gmail is not working. The screen is also not updating properly. Fitbit support has been unhelpful, attributing the issue to an Android problem without providing any resolution timeline. Despite sending three follow-up emails requesting escalation, I am not making any progress. I believe the handset might be faulty and want Fitbit to investigate this. This intermittent issue is draining and I cannot keep checking forums for solutions. I hope to receive a prompt response to resolve this matter as I am at my wit's end. Fitbit needs to acknowledge this flaw in their tracker and rectify the situation promptly.

My Fitbit Versa has been working well since May, but for the past three days, I haven't been receiving any new notifications consistently. It's frustrating because I get texts, WhatsApp, Chrome, and Fitbit notifications but no Gmail notifications. Sometimes after syncing, some notifications come through, but it's unpredictable. Even Fitbit updates are not coming through. I contacted Fitbit support, did troubleshooting, and was told it's a known Android issue, but I don't feel reassured that it will be fixed. I'm tired of searching on forums and have sent three emails requesting escalation with no response. I want my issue addressed as my Fitbit seems to be set up correctly, yet it's inconsistent. I either want it repaired if it's faulty or replaced. Fitbit needs to acknowledge this problem and provide a solution. I'm frustrated and just want a resolution.

I bought a Charge 3 on September 2nd at Dicks Sporting Goods in Omaha, Nebraska for $[redacted].95. Approximately 2 weeks ago, it began displaying the incorrect time, and eventually stopped working altogether. Today, when I attempted to return it, I was informed they no longer carry this item. My intention was to replace it with the Versa 2. Could you kindly advise on the necessary steps to address this matter and facilitate the exchange for the Versa 2? Thank you, Kathy Hill