Fitbit Customer Service Issues

My Fitbit Charge 3 has suddenly stopped working. I'm unsure if it's due to a software glitch or a hardware malfunction. Approximately a week prior to its breakdown, it would uncontrollably vibrate and display "screen awake" repeatedly. Despite my attempts, I couldn't stop the persistent vibrating. Eventually, the battery ran out after hours of this activity. Once recharged, the screen displayed lines that hindered readability. Shortly after, the device powered off again and now refuses to charge. Even attempting a reset by pinching the side has proven futile. Given that I received it as a Christmas gift in [redacted], it hasn't even been a year. I would greatly appreciate a replacement.

Hello, I received a Versa Lite as a birthday gift in September. Recently, the app prompted me to update my Fitbit, but I have been unsuccessful after trying for two weeks. The update won't complete, rendering my Fitbit useless. I have attempted troubleshooting steps like toggling Bluetooth and reinstalling the app without success. I am at a loss on how to proceed and would appreciate guidance on resolving this issue to use my Fitbit again.

I am quite upset because the face of my Fitbit Versa Lite is broken. I am an avid runner and walker who relies on my Fitbit daily. I purchased it in September [redacted] and it has received many compliments, even leading others to buy Fitbits. Unfortunately, while running, my watch slipped off my wrist and sustained damage. I am in need of a quick repair as I have a heart condition and rely on monitoring my pulse closely. Thank you.

I attempted to disconnect my Fitbit App and reinstall it due to ongoing issues since the upgrade a few months ago. However, I am now unable to use my email as the App recognizes it as belonging to another user. Additionally, my Fitbit is not displaying battery life and is not syncing with my WW App. These problems have persisted for the past 2 months, and I am frustrated with the lack of resolution. It is concerning that these issues are still unresolved despite the ample time that has passed.

I received a Versa as a gift last Christmas. Unfortunately, it stopped working a week ago. It does not charge properly, only displaying 0% in the charge box. Even when connected to the charger, it won't register a full charge and only shows the logo. Despite reinstalling the Fitbit app, it only displays Calories burned and does not show steps or sleep patterns. These features are essential to me, and I'm concerned. Can you assist me with this issue?

I recently received an email notifying me that my Fitbit email address was changed, but I did not initiate this change. I am hesitant to click on the link provided in the email as I am unsure if it is a scam. I am currently unable to access my Fitbit account on their website, possibly due to forgetting my password despite attempting various combinations. Additionally, my Fitbit app has not been functioning properly for a while. I am confused about the situation and unsure how to resolve these issues.

Hello, I am Helen B. and I am experiencing ongoing frustrations with Fitbit products. My Fitbit Charge 2 app has not been functioning properly for the past few months, frequently going offline for more than two days at a time despite numerous reports. Today, I purchased a new Fitbit Charge 3 from Good Guys, but the sales assistant had trouble connecting the device and reinstalling the app. Even after multiple attempts, the device remains undiscovered at home, leaving me feeling exasperated. The sales assistant mentioned that you might be able to assist with this issue. My patience is wearing thin with these recurring problems.

Hello, I recently purchased the Fitbit Versa 2 Limited/Special Edition for my wife's 50th birthday. She has been wearing it with the blue and pink multicolored woven strap. When I tried to switch to the second rubber strap, I discovered that it is too thick to fit into the watch sides, making it impossible to fasten. We specifically chose the special edition for the two straps. The purchase was made online from Argos. I am hoping for assistance to resolve this issue. I purchased the watch at the end of October to have it ready for her birthday in November. Regards, David Pye.

Currently, my watches aren't showing sleep stages. Following the last email's instructions to reset the watch led to it being stuck with an error without clearing all data. This is my 3rd Fitbit watch, and after numerous emails, I haven't found a solution. I've spoken to multiple supervisors and requested to speak with someone higher but was informed they couldn't facilitate that. Although they want me to return the watch, the last time I did, I was without a watch for 2 weeks due to their return process. I proposed exchanging for a new one before returning the old, but they're unable to comply. I refuse to pay $[redacted].00 to be without a watch. Improvements in their system are necessary to ensure customers with legitimate issues receive proper attention above the supervisor level, resulting in higher customer satisfaction.

I purchased my first Fitbit Charge 3 in April [redacted] from Makro. About two months later, I noticed it was displaying my heart rate incorrectly. Despite not being fixable, I received a refund after a two-week wait. Subsequently, I purchased a second one from Incredible Connection in August [redacted]. However, after just two months, it started turning on and off repeatedly, mainly at night. Even after being sent for repair, upon receiving it back three weeks later, it still had issues like not turning on when I raised my arm horizontally and doubling the heart rate. This recurring problem has caused me much dissatisfaction, and I am seeking a prompt refund due to the ongoing issues and poor service I have experienced.

My spouse and I recently purchased new Fitbit Charge 3 devices. My husband previously owned a Fitbit One, but it stopped functioning. The Fitbit app was configured for his old Fitbit One device. Since we have a shared email address and he has his calendar and email synced with me, we encountered an issue while trying to set up the new Charge 3 watches. The app indicated that our email address was already associated with the old Fitbit One. We inputted our details in the app, but we couldn't proceed with the setup due to the existing email conflict. We are hoping for a solution to this problem so we can utilize our new Fitbit devices seamlessly. Thank you for any assistance you can provide.

I enjoy using my Fitbit Charge 3 to monitor my activity through the iPhone app. Unfortunately, a few weeks ago, the Fitbit lost its connection with my phone. While it's still tracking my activity, it's no longer syncing with my phone. Lately, it's been losing time, likely due to the lack of connection for updates. I've attempted to resolve the issue by restarting both the phone and Fitbit, as well as re-installing the app. However, when I tried to re-sync, it failed entirely. My phone continues to search for the Fitbit, even though Bluetooth is functional as it connects to my car and speakers. This situation is disheartening, and it's affecting my exercise motivation. Thank you in advance for any assistance you can provide.

I made a purchase on the Fitbit website for a Versa 2 watch. The price in the cart showed as $[redacted].00 yesterday and today, but I couldn't complete the order after trying multiple times. When I contacted customer service, the agent and then the supervisor both declined to honor the price displayed. They only corrected the website issue. I feel it was unfair that they did not honor the $[redacted] price displayed in the cart for the Versa 2 in stone/mist gray, especially since this pricing problem persisted for more than 24 hours. Thank you for assisting me with this matter.

Due to a fire in my rented home, my unit suffered smoke and water damage. Unfortunately, my Fitbit was damaged when a fireman accidentally stepped on it. This device is crucial for monitoring my heart rate, sleep, and activity levels, especially since I recently experienced a severe health scare. At 58 years old, with no insurance to cover my losses and no family for support, I am in a difficult situation. I hope for things to improve soon. Any assistance you could provide would be greatly appreciated.

I recently received a replacement Fitbit Surge due to band damage, and I was pleased with the customer service and response I received. However, I am now experiencing a new issue. The battery life of my replacement Fitbit only lasts 24 hours, despite initially functioning well for 6 months. I've noticed that the charging time is faster, and I've tried keeping it on longer to see if it would improve the battery life, but with no success. When attempting to call the provided number, I received a message stating there was no connection. Is there a 24-hour number I can reach out to for assistance? Thank you.

It appears my FitBit is experiencing escalating problems. Initially, the screen went blank, but the steps were still logged on the app. Now, the display is sporadic with horizontal lines, making it impossible to access features like exercise tracking. I researched the forum and discovered this is a common issue. How can I obtain a replacement for this extensively damaged device?

I have been experiencing issues with my Fitbit Versa not receiving text messages since October. Despite trying all the recommended solutions from the message boards, the problem persists. I use an iPhone 8+ with the latest software updates (iOS 13.2.3) and just updated my Fitbit software approximately an hour ago (Eastern Standard Time). I have verified that all notification settings are enabled and have attempted toggling them on and off, as well as reseting Bluetooth. Kindly assist me with resolving this matter.

I am extremely disappointed with the Fitbit I received as a gift. It fell apart, and despite my husband's attempts to fix it with glue twice, it no longer holds. I was considering purchasing a new Fitbit that resembles a watch, but I am concerned it will have the same issues. I would appreciate a replacement for the one I have. I am on a fixed income and use it for exercise. Thank you, Aline F.

I have a Fitbit band that is too small for my 9-inch wrist. After searching online, I found a forum mentioning the availability of XL bands for the Fitbit Blaze for larger wrists, but it suggested contacting customer service for confirmation. Could you please provide information on the styles, sizes, and prices of the Plus-Sized Fitbit Blaze Bands? Thank you. - James Bell

I've been trying to get assistance from Fitbit since July regarding a Fitbit Versa I bought for my husband last December. Unfortunately, the device stopped working in July. It won't charge, turn on, reset, or accept a charge at all. I have attempted to reach out through Twitter, providing my contact information for a callback numerous times with no luck. I'm disappointed with the lack of response and support I have received. I hope Fitbit will address this promptly and uphold their product quality. Contact me at your earliest convenience. Thank you. - Tiana D. (Twitter: @tianadompy1; Phone: [redacted])