Fitbit Customer Service Issues

I ordered the Fitbit Inspire HR to give to my husband for Christmas. I was very disappointed when I opened the box. This model is way too small for a man. I would like to return it for a model that will fit him better. I can't seem to find the instructions on your website or where to get the Return Number I need to send the watch back. Since I wanted to give it to him for Christmas, I would appreciate a prompt response, thank you.

I have been diligent in maintaining my Fitbit, ensuring it's updated and synced regularly. A few days back, I tried to charge it when it displayed an exclamation mark indicating low battery, but it didn't recognize the charging. After a brief time on the charger, it became excessively hot, prompting me to disconnect it. Now, the screen remains black despite pressing the side button, and it won't charge at all. I'm unsure whether I should seek a replacement or send it for repairs. I rely on my Fitbit to monitor my sleep and other bodily functions, so I'm eager to resolve this issue promptly.

I am experiencing issues with my Fitbit Versa Lite showing a red cross and displaying a message saying "data not cleared, sync and try again." The watch is unable to update the app, and it seems to be unresponsive unless the application is updated. Connecting the Fitbit to my phone and Bluetooth is not problematic. I have attempted various troubleshooting steps, including removing and setting up the device again, logging out, uninstalling and reinstalling the app, trying on multiple phones (iPhone 7 and Samsung Galaxy Note 10+), restarting them, and using different Wi-Fi networks. Despite my efforts, the problem persists over the last five days. I have noticed others online facing the same issue without a resolution. Any assistance would be greatly appreciated. Thank you, Crystal

Order number: [redacted]-[redacted]. I am looking to track my shipment, which was placed yesterday at 10:17am. As of now, it has not been shipped yet. This item is a birthday gift required by next Wednesday, the 18th, and I am feeling anxious about its status. I chose to order online specifically for the same day shipping before 12pm, but it is currently 3:39pm the following day, and there has been no update. I need urgent assistance to understand the delay and get this matter resolved swiftly.

Hello, I purchased a Fitbit for my wife as a Christmas gift last year. Yesterday, on 12/12/19, it started displaying grey lines running from top to bottom on the screen. Despite updating and refreshing it, the issue persists. I do not have proof of purchase from last Christmas, but I assure you, I bought it for her. This year, I have bought her the Versa 2 as she adores her Fitbit. I am looking to have the faulty Fitbit repaired or replaced. Your assistance in this matter would be greatly appreciated. Thank you, Brian

I purchased a Fitbit Versa in May [redacted]. Lately, it's been struggling to sync with my iPhone 7 via Bluetooth. Since the beginning, it has been inaccurate in tracking my sleep, often not registering when I sleep for two or more hours. During cardio workouts, it shows my heart rate at [redacted] bpm while other monitors read [redacted]+. Tracking sleep and exercise accurately were my main reasons for buying the Fitbit, but it falls short in both aspects. Despite trying different suggestions to improve tracking, like adjusting its placement on my wrist, nothing seems to solve the issues. Since the product is still under warranty and doesn't deliver as promised, I would prefer a refund.

I'm having trouble with my Fitbit app recognizing my device. It used to sync regularly with both the Fitbit and Weight Watchers apps, but now I have to make several attempts every evening to get it to work. This has caused me to miss out on tracking my activity on Weight Watchers. Can you please assist me in resolving this syncing issue?

I contacted customer support, and one of the first things they asked was if they could call back if we got disconnected. They also mentioned they needed to access my app. After accidentally hanging up while trying to access the app, I saw there was an automatic update in progress. I charged my Fitbit, which has miraculously held at 50% for 4 days now. Despite this, I still haven't received a call back from customer service. The lack of response is frustrating, but at least my Fitbit is still functioning. I will attempt to check for any pending updates as suggested, although I find the connection between app updates and charging via plug confusing.

I am facing difficulties connecting my Versa Lite Edition to my iPhone X. Despite trying multiple times with different IDs, the update process takes 5-6 hours and remains incomplete. I am unsure how to reset my Fitbit to resolve this issue. When charging, the screen stays black, making it impossible to tell if it's charging. Additionally, a red cross symbol with an error message appears on the screen, which is frustrating. I bought this device on 28/06/[redacted], and I believe it's still under warranty. Can you arrange for a replacement for my Fitbit?

My Fitbit watch has been malfunctioning. The band strap broke within a year, and the battery is not charging correctly, resulting in inaccurate readings. Please replace the watch before any potential negative exposure. Thank you, Don R.

My Fitbit watch is malfunctioning. The band strap broke less than a year in, and now the battery isn't charging properly, leading to incorrect readings. I need a replacement before any negative publicity arises. Don R. Email: [redacted] Address: [redacted] Kingston Road, Building A, Apt #2, Scarborough, Ontario, M1N 1R8, Canada. Watch type: Fitbit 2.

My Fitbit watch is having issues. Firstly, the band strap broke within a year, and then the battery wouldn't charge properly, leading to inaccurate readings. I need a replacement to avoid negative publicity. Please assist me before my concerns are addressed on CTV Business news. Thank you, D.R. Email: [redacted] Address: [redacted] Kingston Road, Building A, Apt #2, Scarborough, Ontario, M1N 1R8, Canada. Fitbit watch model: Fitbit Charge 2

I recently purchased a new Samsung A40 about 2 to 3 weeks ago. I've been having trouble pairing it with other devices. I've attempted to reset it multiple times, but it still won't pair. I even tried with a J3 but had the same issue. Interestingly, I never encountered any problems like this with my Moto G4. Also, my screen has a mysterious crack even though I haven't dropped or bumped the device against anything. The phone is just over a year old and now seems unusable. I would appreciate any assistance you can provide.

I placed an order (No: [redacted]1) for two Fitbit Inspire on 29/11/[redacted]. I have not received any confirmation of dispatch or delivery date for the package. Recently, my husband found the package [redacted] meters from our home, soaked in rain underneath a hedge. The contents, intended as Christmas gifts, are now ruined. I am seeking an explanation for this mishap and reimbursement for the cost of the Fitbits. If not resolved, I may need to pursue this matter further. The order was from the Fitbit store and dispatched by ModusLink B V in The Netherlands. I am requesting two replacement Fitbit Versa watches from Fitbit and urge them to address this issue with their delivery service provider, DPD.

A couple of years ago, I owned a Fitbit Charge HR which stopped working after two years of use. At that time, I believed I had deleted the associated account. Recently, I bought a Fitbit Versa 2 and attempted to set it up using my email on the iPhone app. However, I encountered an issue stating that there was already an account linked to that email address. Trying a different email didn't resolve the problem either, as I'm unable to proceed without access to the original account's password. I'm looking for assistance to activate my new Fitbit Versa 2 successfully.

Hello, I'm experiencing an issue with my Fitbit where it is not displaying message notifications from my iPhone. This problem has persisted for a few months now. I recall reading about a potential problem with an iPhone update and Fitbit was reportedly addressing it. Despite updating both my Fitbit and phone, as well as restarting both devices, the notifications are still not working. I have ensured that message notifications are enabled on both devices to no avail. This ongoing problem is quite frustrating. I would appreciate any guidance on how to resolve this and get my message notifications functioning on my Fitbit again. Thank you, Servet

Hello, I am a dedicated Fitbit customer who owns several Fitbit products, including the Ionic fitness device obtained through Qantas Member Rewards. My Ionic was functioning correctly until last night when I discovered it had a black, blank screen upon waking up. Despite having around 50% battery charge, charging the device and attempting to activate it by swiping and pressing the back key were ineffective. I tried a general reset and then a factory reset, but the screen continues to display a red triangle with an exclamation mark. Even after deleting the Ionic from my app and turning off Bluetooth on my Android phone, the issue persists. The device is relatively new, has not been exposed to water, and there are numerous similar complaints on the forums without a solution. Given the cost of the device and its age, I request a replacement. Thank you for your attention to this matter. Regards, Craig A. [redacted] Sydney, Australia.

I bought a Fitbit from Walmart with the understanding that it would sync with my laptop, but unfortunately it didn't. I returned it and now have a Fitbit Inspire HR along with an Android phone. After downloading the app on my phone, I encountered an issue when trying to set it up. The app mentioned my email was already in use, most likely from my earlier attempt on the laptop. I'm looking for guidance on how to proceed and successfully set up my Fitbit. My email for reference is [redacted] Thank you.

I placed an order for a Versa 2 on December 23, [redacted], with the promise of free overnight shipping. However, as of December 26th, I have yet to receive it. This caused me a great deal of embarrassment on Christmas as I had no gift for a loved one. After speaking with a Fitbit representative from Jamaica, I was informed that the item hadn't even been shipped despite my account being charged. I am requesting Fitbit to reimburse me for this error. I am a loyal customer, having purchased six Fitbits in the past. Thank you, Pamela N.

I bought a Fitbit Charge 3 that arrived on November 20, [redacted], but it is not functioning correctly. It does not respond to taps, and despite attempts to reset it following online directions, it only tracks steps and fails to sync with my phone app. I want to return the faulty device under warranty. The model no. is [redacted]1 graphite/black. Please provide guidance on the return procedure.