Fitbit Customer Service Issues

We misplaced the Fitbit Alta HR purchased at Walmart in January [redacted] as a gift for my husband. The band's design flaw caused it to unclip twice before. This time, it happened while at the Orillia Costco store on Wednesday, September 11. Despite using the syncing app to locate it generally, we couldn't pinpoint its exact location. We informed the store's management and retried using Bluetooth and Fitbit finder apps on Thursday, September 12, to no avail. The Fitbit finder app guided us to a [redacted] sq ft area, but we couldn't find it. Unfortunately, checking with the store's lost and found turned up empty. The device was crucial for helping my husband, diagnosed with MS, monitor his daily activity as suggested by his neurologist. While it has been motivating, the strap's unreliability makes me cautious about buying another Fitbit. I am considering other options and hope for a possible replacement.

I purchased my Versa Lite Fitbit from Target on May 17th. Until recently, it has worked well. However, yesterday, there was a tracking issue between 1pm-4pm, and my app didn't display the calories correctly. I was missing over [redacted] calories. Today, the Fitbit shut down at 40% battery and, after charging multiple times, it turned back on displaying 0% and then jumped to 98%, which seems inaccurate. I attempted to restart it without success, as it keeps turning off. It's now showing varying battery levels within minutes. My Fitbit is under a 1-year warranty, and I'm unsure of the replacement process. I'm disappointed that my four-month-old device is having such significant problems, as I rely on it daily.

Three months ago, I purchased the Fitbit Versa HR. The sleep tracking feature has been problematic since then. Sometimes it doesn't track sleep at all, other times it starts tracking at 4 am, missing hours of sleep. Surprisingly accurate when napping in the afternoon but not at night. I previously owned a Fitbit Charge HR, which was accurate. I've tried all solutions found online to fix the issue to no avail. Many others seem to have the same problem. Despite an update two days ago, the tracking problem persists. Sleep tracking is crucial for my insomnia. I am frustrated and would like a replacement or refund for this Fitbit Versa.

I've been using a Fitbit Charge 3 for about 3 months, and after losing the screen and experiencing issues with the heart monitor, I've tried troubleshooting without success. Even after trying to change the clock display settings, the heart monitor remains blank. Additionally, the battery life has significantly decreased, requiring frequent recharging. Since I received this as a Christmas gift in [redacted] and do not have a receipt, I am unsure about my options for a replacement or considering a different model due to the current issues. Any advice on how to proceed would be appreciated.

I am extremely disappointed with my Fitbit Ionic. Despite being a long-time fan and having owned multiple Fitbit models, I have faced numerous issues with the Ionic over the months. From connectivity problems to inaccurate tracking, charging issues, and even missing features like the time display, it has been a frustrating experience. I am now contemplating switching to Apple, even though my family also uses Fitbit products. I have already spent a considerable amount of time troubleshooting various problems with my Ionic. While I am uncertain if I am still eligible for an exchange since I have not had it for a year, I am hopeful that a replacement, even a refurbished one, would be an improvement. I have tried reinstalling my Fitbit numerous times, following instructions from the website and seeking solutions online, but the issues persist. I would appreciate your assistance in addressing my concerns. Thank you for your attention to this matter. Best, Peter

I have had my Fitbit Surge since May [redacted] and everything has been working well until now. I am experiencing an issue with the Fitbit app where I am unable to access my daily stats. Every time I try, a message appears saying, "Turn on Bluetooth to allow Fitbit to Connect to accessories." I have never turned off Bluetooth since I received the Surge in [redacted], and I have never had any issues until now. Despite rebooting both the Surge and my iPhone, this prompt continues to appear, causing frustration. Fitbit, are you listening?

I am disappointed after spending a long time on the phone with one of your representatives, my issue remained unresolved. He made me reset my Fitbit, delete and reinstall the app, and suggested restarting my phone, all without success. While on hold for the fourth time, my phone died, adding to my frustration. Even after following all his instructions to switch my "Calories Burned" to "Steps" on my app's today page, I still had the problem. I found a simple solution by tapping the "Edit" icon on the page myself. I cannot comprehend why your representative didn't recommend this initially. It was a waste of time and left me feeling disappointed, frustrated, and stressed dealing with your service.

I received a Fitbit Charge 3 as a gift in Dec. [redacted]. About a month ago, the screen malfunctioned, showing lines and then going black. Previously, after charging, the screen would go black and resetting it worked. Now, none of the troubleshooting steps work. Although the watch syncs and tracks data, the screen remains blank. I haven't exposed it to water or damaged the screen. I've followed Fitbit's troubleshooting with no success, and since it's within the warranty period, I kindly request a replacement Fitbit. I appreciate your assistance with this matter. Thank you, T. Heck

My watch was at approximately 10% battery when I connected it to the charger. Even though it was still on when I went to bed, the next morning it was off and warm after leaving it charging overnight. I bought a new charger from Walmart for my Fitbit Versa but still faced the same issue of the watch heating up while charging. Despite following the manual's instructions to reset the watch, it failed to turn back on. I've tried troubleshooting it repeatedly and even sought advice on forums, where others reported similar problems. It seems contacting Fitbit for a replacement is the recommended solution based on the shared experiences.

My Versa Lite stopped receiving notifications after the recent android update. Despite trying various troubleshooting steps like toggling Bluetooth, restarting devices, and resyncing, my text and email notifications are still not coming through. Currently running software version 38.33.30.1, the Fitbit is only displaying phone call notifications. I haven't made any changes to either device. Looking to restore full notification functionality, any guidance is appreciated.

My Fitbit Versa 2 loses 2 minutes over a 10-hour period when not connected to my phone, which is unacceptable. It appears to be an internal issue, and I am seeking repairs. I contacted Customer Service, and they informed me that the watch is not defective but designed to rely on syncing to maintain accurate time. I do not constantly have my phone or other devices with me throughout the day. I find it disappointing that a microprocessor-based watch cannot keep time for at least 8 hours without syncing. I now have an expensive accessory that serves no practical purpose for me.

I am reaching out to express my disappointment with my new Charge 3. I bought it as a birthday present for myself around 2 weeks ago, upgrading from the Charge 2. Upon opening it, I noticed a small chip on the side which I overlooked, but I have encountered other issues since. My alarms are unreliable, often automatically snoozing, the display doesn't always activate when I rotate my wrist, and I am unable to track my sleep quality. In comparison, I had no issues with my Charge 2. I have already contacted the retailer where I bought it, and they advised me to reach out to you for further assistance.

I frequently use my Charge 2's stats and have noticed some inconsistencies in tracking my active minutes. For instance, during a 20-minute driving range session, even though it recorded 19 active minutes in the fat burn zone, it did not show up in the Active minutes category. Similarly, after an 80-minute table tennis session where it recorded 77 active minutes, my subsequent 20-minute golf driving range activity was not added to my active minutes, although it has captured this before. Additionally, while it usually accurately tracks my bedtime, occasionally it starts recording exactly 1 hour after I go to bed, consistently occurring every few weeks. Any insights or solutions would be greatly appreciated. Thank you, Ron Gale

I purchased a Fitbit Versa Lite on 07/08/19 at my local Target store. As a nurse, health tracking is essential for me. Unfortunately, the screen is now just a white circle, and the watch is unresponsive. I am unable to turn it on or off or perform a factory reset. This is disappointing considering the $[redacted] I paid for it, a significant investment for me on my wage. I believed Fitbit was a reputable brand, hence the purchase. I have even taken precautions by buying a protective cover, and the watch has not been subjected to any damage. It's disheartening to encounter this issue as I've found the watch helpful - I managed to lose 8 kg since getting it.

I have been attempting to troubleshoot my Fitbit Ionic, but I have encountered some issues. Initially, the device would not charge despite showing a dead battery indication. I found some debris at the charging port and after cleaning it, the charging problem seemed resolved. However, upon turning it on, I noticed the screen was not displaying correctly. Despite restarting the app and syncing, the screen remains unresponsive and dimmer than usual. I acquired this Fitbit in May, and these troubles began in August. Despite my efforts, I have been unable to fix it. I am open to any suggestions or recommendations for repair services. Please reach out to me via email with any guidance.

Hello, I own an Ionic Adidas edition watch. The first one stopped working, and under warranty, it was replaced. The replacement is now five months old, but the display is fading, making it hard to read. After discussing with support, I was informed that since I already received a replacement at no cost, this new issue isn't covered. I am disappointed by this policy since the watch's display is failing in just five months. I appreciate my watch, but I'm considering exploring other watch brands if this is the customer service approach.

My Fitbit stopped connecting to my phone on Sunday, 9/29/30. Despite troubleshooting, it has not resumed syncing leaving it unable to keep time. I purchased it from Kohols.com on 7/[redacted]. Although it's past the 30-day return window, I believe it should not malfunction within 3 months. I would appreciate an authorization to return the item. Thank you. - Jeanette Hamlin. Email: [redacted] | Phone: [redacted].

I am requesting a replacement for my Fitbit Versa. I have contacted customer service via live chat twice and have tried all the suggested solutions to restore notifications on my watch without success. Despite being tech-savvy, I have exhausted all options provided by Fitbit, leading me to seek a replacement. As my job necessitates receiving notifications on my watch in noisy environments, I urge assistance in acquiring a properly functioning device. I have owned my Fitbit Versa for less than a year. Please advise on the process to obtain a fully functional replacement.

I recently bought a Fitbit Versa 2 and realized that the updated Fitbit app, which is compatible with the Versa 2, does not work with my iPhone 5. It seems my phone is too old for the app. I then tried to download the Fitbit app for Windows, but once again, it doesn't support the Versa 2. I encountered the same issue when I tried to use the Fire Tablet Fitbit app. Even when I could see the Versa 2, the app crashed when I tried to select it as a new device. Given that the Versa 2 has Alexa support, I was surprised that the Fire Tablet app, a product from the same company that developed Alexa, doesn't support the watch. I managed to set up my watch using my wife's iPhone 10, but I can't use the tracking features as I prefer not to pair it with her phone. I believe Fitbit should include support for the Versa 2 on their Windows and Fire Tablet Fitbit apps. This is disappointing, especially since my Fitbit Ionic stopped working just two months after its warranty expired. Now, my Versa 2 isn't supported across all platforms.

I am looking for a device that can track my fitness like a Fitbit and also includes a golf GPS rangefinder feature. I recently purchased an Ionic but struggled to set up the Game Golf app for the golf GPS functionality. Despite multiple calls to customer service, I found it challenging to communicate with representatives due to language barriers. I attempted to download the Game Golf app on my phone but couldn't sync it with my Fitbit. I wish there was a Fitbit model with a built-in GPS rangefinder and access to American customer support for easier assistance. Any recommendations for a device that meets these criteria?