Good Afternoon,*I am hoping you can help me as my new Charge * has a white line running...

GetHuman-smillarw's Device Support issue with Fitbit from May 2019

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The issue in GetHuman-smillarw's own words
Good Afternoon,*I am hoping you can help me as my new Charge * has a white line running through it under the time display and it is the second time I have had an issue so while I love my Fitbit I am a little bit frustrated. I travel a lot for work and bought my first Charge * in Panama in January. In April, it completely died and I was away in Portugal. Using the Fitbit helped me lose ** pounds in * months so I just went ahead and bought another one in Funchal, Madeira. Now just ** days later my second unit has developed this issue. I searched the internet and could not resolve the problem. Now I have one dead Charge * and one with a line through it. It otherwise seems to be working fine and I would probably just ignore it if I had not already replaced one. Any assistance you can provide would be most appreciated. I really do love my Fitbit and know it has been an integral part of my fitness goal success.*Thank you.

GetHuman-smillarw did not yet indicate what Fitbit should do to make this right.

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Fitbit

Device Support issue
Reported by GetHuman-smillarw
May 21st, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 5778 others
0 customers following this
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Timeline

GetHuman-smillarw started working on this issue
May 21st, 2019 10:56pm
GetHuman-smillarw indicated the issue is not fixed yet.
May 22nd, 2019 3:10am
GetHuman-smillarw confirmed the issue is fixed. Hooray!
May 25th, 2019 9:35pm
GetHuman-smillarw indicated the issue is not fixed yet.
May 25th, 2019 9:36pm

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