Fitbit Customer Service Issues

I bought a Fitbit less than a year ago at London Drugs, and they replaced the entire device for me. However, I am experiencing the same issue with the bracelet detaching from the Fitbit after a couple of months of use. I have almost lost it multiple times. Although I can put it back together, it breaks apart easily. A London Drugs representative advised using crazy glue, but I am curious if it's possible to get the bracelet replaced instead.

Hello, I am facing connectivity issues with my FitBit Charge 3 and the mobile app on my Samsung 8+. Despite owning it for less than 3 months, it no longer syncs properly. While it tracks my steps and heart rate accurately, it fails to provide the data I initially purchased it for, making it essentially just a pedometer. I have made various attempts to resolve the syncing problem myself and sought help from knowledgeable individuals, but it continues to cycle and struggle to sync. Is it possible to have my Fitbit replaced? Appreciate any assistance, Elisa

Since traveling from the UK to the USA on March 16th, I noticed my Fitbit Charge 2 stopped recording my sleep stages properly. It missed recording on certain days such as the 27th/28th of March and has continued to have issues since returning to Europe on the 5th of April. Despite trying various troubleshooting steps like restarting and resetting the device, the problem persists. I rely on the accurate sleep tracking due to my Parkinson's Disease, which affects my sleep. It seems like many others are experiencing similar problems based on comments in the support forum. Hopefully, Fitbit can address this software glitch affecting numerous users and provide a solution promptly.

I want to report an issue with the Fitbit I received in Dec. [redacted] as a gift from my husband. The strap connection problem caused me to almost lose the device while on vacation in Portugal in April. Despite receiving a new strap early this year after contacting the company, the same issue occurred. Even though I secured the strap, I lost my Fitbit unknowingly. This experience was shared by a friend as well. I feel disappointed to lose such an expensive gift and miss using the device. However, I am hesitant to purchase another due to the recurring design flaw.

When contacting customer service, it can be frustrating when they are unable to resolve issues caused by app upgrades efficiently. In my recent experience, the supervisors I spoke to were rude and unhelpful. The latest app update is draining my battery with unnecessary notifications. Despite trying to remain pleasant, the supervisor, Astrid, was confrontational and unhelpful. It seems like every update creates new problems that require calling customer service. It is crucial for customer service representatives to prioritize assistance over correcting customers' tone. It is disappointing when representatives like Joe L are disrespectful and unprofessional. Customer service should aim to assist customers effectively without unnecessary confrontations. This experience was particularly stressful for me as a disabled individual who deals with chronic pain. Improvements in customer service interactions and app updates are needed to enhance the overall customer experience.

I received the Fitbit Blaze as a gift last Father's Day in June [redacted]. I have been experiencing intermittent issues with the battery, with varying durations between charges. I contacted customer support regarding this matter. On Friday, April 12th, I fully charged my Fitbit because I would be out all day, only to have it die completely around 11:30 in the morning. Despite showing a full charge after plugging it in, the watch was a few hours behind and did not sync with my phone. Even after attempting to sync and wear it to track my steps, it died again within hours. Subsequent attempts to charge it, including on April 18th, were unsuccessful as it displayed a blinking red line and would not hold a charge. I believe the battery is defective and would appreciate receiving a replacement Fitbit, as I still have the original packaging. Despite enjoying my Fitbit, the battery issues have rendered it useless to me.

Hello, I have a Fitbit Charge 2 that I've had for just a year. I recently joined a walking group and noticed that my friend's Fitbit reads more steps than mine, even when we walk together. I've tried adjusting settings and even resetting my Fitbit multiple times, but the issue persists. Could you please advise on the next steps to resolve this issue? Thank you.

I am experiencing difficulties with my Fitbit Versa, which sadly is the third Fitbit I've encountered issues with. I initially had problems with my Charge HR, which was replaced by Fitbit but the replacement also malfunctioned. Despite my efforts to resolve these problems with customer service, I became very frustrated and reached a dead end, causing me to give up. Last Mother's Day, my daughter gifted me the Versa, which was working well until recently when the screen started acting up. The screen has become dark, and even when I manage to turn it on, it quickly fades and now it doesn't turn on at all. I am disappointed that it hasn't even lasted a year, and I am contemplating switching to a Garmin or Apple watch. I hope for a resolution to this issue. Thank you for your anticipated assistance. Best regards, L.L.

I received a Fitbit Ionic as a gift in February, brand new in the box, but unfortunately, I do not have any paperwork for it. Recently, the battery is not holding a charge and the heart rate monitor is not working, as there is no green LED. When I try to charge it, I am prompted to calibrate the sensors, but it always fails, instructing me to ensure they are not covered. I have tried cleaning the sensors, factory resetting the watch, and reinstalling the app on my phone, but even with no third-party apps installed, the issues persist. Despite charging it to [redacted]%, I only get about 4-5 hours of battery life. Is there a known solution to these problems? Is there any warranty coverage for a gifted Fitbit Ionic? I appreciate any assistance in resolving this issue. Thank you, RJ Simpson

I have previously owned two different Fitbit models before trying out the Inspire, and unfortunately, it did not meet my expectations. The setup process was challenging but I managed to complete it. I was hoping that tracking my heart rate would be one of the basic functions, yet it seems missing. My biggest letdown is the sleep monitoring feature, as it frequently displays only 3-4 hours of sleep and fails to record any sleep between midnight and 4 am. Additionally, the font size is too small for me to read easily - as an 89-year-old, some things become harder with age.

I would like to express my disappointment with FitBit. When I bought a Charge3 from BestBuy, I encountered difficulty with the screen and wished to upgrade to a Versa. However, BestBuy wouldn't let me exchange it due to being outside the 14-day return policy, suggesting I contact FitBit. Unfortunately, FitBit declined to assist as it wasn't purchased directly from them. I was shocked that FitBit was unwilling to accommodate a customer. My intention was to exchange for a larger screen, not get a refund. The only resolution they offered was for me to buy another FitBit with a 25% discount. My FitBit Charge is only 45 days old, and I found it unreasonable that FitBit wouldn't take back their own product and insisted I purchase another one. This lack of flexibility in customer service is truly disappointing.

Case No. [redacted]2 - Dissatisfaction with Fitbit Charger 3 Troubleshooting I received a replacement tablet from Fitbit because of a charger issue with my previous one. Despite several attempts to connect Charger 3, it remained unresolved. I was promised a follow-up within 24-48 hours, but no one contacted me. After contacting them again, the issue persisted, and I was left without a solution. Even the store couldn't connect the charger. Despite leaving the tablet and charger for further troubleshooting, the problem remained. I discovered my tablet was not compatible, although I used it for over a year. Due to many returns, I opted for a new tablet, using the old charger as part of the trade-in. Surprisingly, when they went to retrieve my old tablet and charger, someone managed to connect them without issue. As a non-tech savvy user, I've faced ongoing frustration as my Charger 3 remains unusable for a month. Despite enjoying the tracker before, my experience has left me disappointed and I felt compelled to share my story with you. Best regards, Neola

Last year, I reached out regarding the cracked screen on my Fitbit Charge 2. Unfortunately, the only resolution offered was a 25% discount on a new one. Recently, a section of my band also broke. After researching a forum, I discovered that many received replacements for cracked screens, which is not an option I was presented with when I contacted you. I believe it's unfair that I was not given the same solution as others. I am hoping to receive a replacement like the others received for free. I am disappointed that I was not assisted when I first reached out to you. Kindly provide guidance on this matter.

My Fitbit is giving me incorrect notifications, such as congratulating me after reaching my steps for the day or reminding me of bedtime at the wrong times. The issue has been happening for a few weeks now. I purchased this Fitbit in November or December of [redacted]. I have reset it five times, and both my app and phone are updated. Thank you, Candi B.

I sent my Fitbit Versa in for repairs, and today I got the replacement. Unfortunately, I wasn't aware I needed to keep the wristband. So, now I don't have a band to wear with my Fitbit, which is disappointing. Is there a way I can get my original band back?

I purchased a Charge 3 on Black Friday [redacted] from Target in Lacey, Washington, but unfortunately, I no longer have the receipt as it was not returned to me after my wife made another return. The device is malfunctioning with a black/unresponsive screen, although it still tracks heart rate and syncs to my phone. I attempted to restart it while connected to the charger, but the issue persists, and prior to the screen failing, it displayed pixelation. I no longer have the original band as it broke recently and have replaced it. Thank you for any assistance you can provide.

My sister purchased a Fitbit Charge2 in November [redacted] from a retailer in Taiwan. Everything was working well until about two months ago when the battery started draining excessively on a daily basis, even with normal usage. By last month, the battery life had decreased from 4-5 days to only 1 day. This seems to point to a battery issue. We have three other Fitbit Charge2 devices in the family, and they are functioning fine. This particular one, bought from a different authorized retailer, seems to be the only one with this problem. The retailer and the Fitbit import agency in Taiwan have both stated the warranty is only for a year. However, since the battery in the Fitbit Charge2 cannot be replaced, they are suggesting purchasing a new device. This is disheartening considering the device was only used for a little over a year after a significant purchase. It is not ideal to continually ask consumers to buy new products as a solution to a defective battery. Fitbit should strive to handle situations like this better, especially for loyal customers who believe in the quality of their products. My sister's confidence in the product has diminished due to the battery issue and the unsatisfactory customer service response. It would be appreciated if a more suitable solution could be provided to regain trust among customers globally.

I have encountered issues with multiple case numbers associated with my situation. Originally, my case was opened due to a burn on my arm from a cracked screen. Unfortunately, my response time was delayed due to a health crisis with my back. Furthermore, I had to switch from my compromised email to a new one, leading to difficulty in accessing the return label. After discovering the label in my old email and attempting to print it, I found it was no longer valid. Currently recovering from recent back surgeries, I am still not at full capacity but am eager to resolve this matter. The return package will include the item purchased, a cracked leather band, and a letter from HSN detailing the purchase. I kindly request a new label for shipping. Thank you, Cathy Cleiland. (Previous email: [redacted]; Current email: [redacted])

Hello, I own a Fitbit Charge 3, and my band broke some time ago. I contacted your company to request a new band, and I was sent one under warranty. About six months after receiving the new band, it broke at the same spot as before. I haven't replaced it since then. I feel frustrated and disappointed by the lack of quality in Fitbit products. I used to enjoy my Fitbit but was upset when I couldn't track my run yesterday due to not being able to wear it because of the broken band. I would appreciate it if I could get a replacement for my replacement band so I can use my Fitbit again. Thank you, V. Clarkson

I would be interested in collaborating with you to write a review on the Fitbit Ace and potentially host a giveaway on our family blog. Our team has grown, and we now have members with various specialties to assist with product reviews. In addition to our two Fitbit Charge 3 devices, we plan to include them in the review. We utilize social media platforms such as Facebook, Facebook Live, YouTube, Blogspot, and our website for promoting product reviews. We also have an affiliate link page dedicated to this purpose. Currently, we do not charge for reviews; we only request the products for review. If we proceed with a giveaway, I can involve my readers by using Rafflecopter to encourage them to like social media pages and visit your website to boost traffic. Furthermore, I share the link on low entry link-up sites to expand the reach of the giveaway. You can find us at www.CrazyLifeAsMom.com. We are a military veteran wife and a mother of three. Connect with us on social media: Facebook (www.facebook.com/crazylifeasmom), Twitter (www.twitter.com/crazylifeasmom), Facebook (www.facebook.com/WellnessStartsWithyou), Instagram (www.instagram.com/crazylifeasmom/), and our YouTube channel (www.youtube.com/channel/UCGa82mnNTH26TrBGmrJpeKg).