Charge * counts active steps randomly. Yesterday was on treadmill ** minutes, got no a...

GetHuman-gbixby's customer service issue with Fitbit from February 2019

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The issue in GetHuman-gbixby's own words
Charge * counts active steps randomly. Yesterday was on treadmill ** minutes, got no active minutes credit, decided to start counting active minutes halfway through the day. Today was on treadmill for * hour and gave me no active steps. This is a replacement sent to me that I just installed * days agao - since the first one I bought end of November just kept stop working randomly. This is the NEW CHARGE *....HOW CAN THIS BE POSSIBLE? IT WAS *** and I have tried resetting not one but both of them. This shoiuld be necessary with a brand new fitbit, especially one that you just rolled out. IM NOT A HAPPY CONSUMER.
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Customer service issue
Reported by GetHuman-gbixby
Feb 15th, 2019 - 8 mons ago
I have an issue with Fitbit too
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GetHuman-gbixby started working on this issue
Feb 15th 3:01pm