My father can’t connect his versa to his Samsung phone so I unpaired mine ready to try...

GetHuman2032858's customer service issue with Fitbit from January 2019

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The issue in GetHuman2032858's own words
My father can’t connect his versa to his Samsung phone so I unpaired mine ready to try his. **I was wearing my watch and must have touched the screen a few times and an essay in red says to unlock with phone **I opened app, but no versa is now paired so I can’t go into device unlock option.**I’ve trued pressing and holding buttons. Unpairing from phone. Deleting and installing app.**But I cannot get it to unlock.**The phone finds versa, but the unlock image is shown on screen rather that four digits.**Please help!
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Customer service issue
Reported by GetHuman2032858
Jan 24th, 2019 - 3 mons ago
I have an issue with Fitbit too
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Seen by 10 customers so far
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GetHuman2032858 started working on this issue
Jan 24th 8:50pm