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The issue in GetHuman1957563's own words
I had gifted s fitbit versa to my Father in India. I ordered it online from amazon.in.*I father had only used that for a few month and now there is an issue with it.*Issue:*the touch on fitbit versa is not working. although it gets connected with his phone but he cannot use the touch of that watch. we tried following methods that are suggested in a manual came with the watch but couldn't get it to work. please give use the instructions on throwaways that we can try to troubleshoot it and if not please tell us to to get it replaced since it is still under warranty.
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