I had gifted s fitbit versa to my Father in India. I ordered it online from amazon.in...

GetHuman1957563's customer service issue with Fitbit from January 2019

2 views
 | 
2837 similar
 | 
0 following
Help with my Fitbit issue
First: share to improve GetHuman1957563's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1957563's next move: call Fitbit.
The best way to get your problem resolved is to tap the button below to start calling Fitbit. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1957563 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman1957563's own words
I had gifted s fitbit versa to my Father in India. I ordered it online from amazon.in.*I father had only used that for a few month and now there is an issue with it.*Issue:*the touch on fitbit versa is not working. although it gets connected with his phone but he cannot use the touch of that watch. we tried following methods that are suggested in a manual came with the watch but couldn't get it to work. please give use the instructions on throwaways that we can try to troubleshoot it and if not please tell us to to get it replaced since it is still under warranty.
GetHuman1957563 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman1957563 fixed the problem
We are waiting for GetHuman1957563 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1957563 fixes it.
This email address isn't valid

Fitbit

Customer service issue
Reported by GetHuman1957563
Jan 13th, 2019 - 9 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 2 customers so far
Similar issue to 2837 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1957563 started working on this issue
Jan 13th 8:04pm