My Fitbit ionic stopped reading my heart rate yesterday *I checked my settings and this...

GetHuman1910045's customer service issue with Fitbit from January 2019

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The issue in GetHuman1910045's own words
My Fitbit ionic stopped reading my heart rate yesterday *I checked my settings and this showed the heart monitor to be on*I tried switching it off, swiping my watch with a cloth and even resetting and now I still don’t have a heart read ans now I’ve noticed my steps won’t read either. Still says I’ve done * steps then I’ve completed a full workout. **I have no idea what else to do.**I have not even had this Fitbit ionic for * months
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Fitbit

Customer service issue
Reported by GetHuman1910045
Jan 6th, 2019 - 2 mons ago
I have an issue with Fitbit too
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Seen by 6 customers so far
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Timeline
GetHuman1910045 started working on this issue
Jan 6th 7:53pm