My fit bit charge * is not as accurate as my needs require. It is consistently as much...

GetHuman1895390's customer service issue with Fitbit from January 2019

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The issue in GetHuman1895390's own words
My fit bit charge * is not as accurate as my needs require. It is consistently as much as ** hr beats slower than a polar T** that my fitness instructor has leant me for my classes. I have had a heart attack and require close monitoring especially at the upper ranges and this is where the charge * is sorely inadequate for my needs. the sleep tracker is all over the map with the daily results. this is a relatively new purchase less than a month old. do yu have an exchange process for a more accurate model. Here are the bar codes off the original packaging, *c*ffcc***ea & ********** *. Is there anything that you can do for me?
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Customer service issue
Reported by GetHuman1895390
Jan 4th, 2019 - 4 mons ago
I have an issue with Fitbit too
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GetHuman1895390 started working on this issue
Jan 4th 2:33pm