My fit bit charge * is not as accurate as my needs require. It is consistently as much...

GetHuman1895390's customer service issue with Fitbit from January 2019

1 view
 | 
2643 similar
 | 
0 following
Help with my Fitbit issue
First: share to improve GetHuman1895390's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1895390's next move: talk to Fitbit when they open.
Fitbit's call center is closed now. We will send GetHuman1895390 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1895390 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman1895390's own words
My fit bit charge * is not as accurate as my needs require. It is consistently as much as ** hr beats slower than a polar T** that my fitness instructor has leant me for my classes. I have had a heart attack and require close monitoring especially at the upper ranges and this is where the charge * is sorely inadequate for my needs. the sleep tracker is all over the map with the daily results. this is a relatively new purchase less than a month old. do yu have an exchange process for a more accurate model. Here are the bar codes off the original packaging, *c*ffcc***ea & ********** *. Is there anything that you can do for me?
GetHuman1895390 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman1895390 fixed the problem
We are waiting for GetHuman1895390 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1895390 fixes it.
This email address isn't valid

Fitbit

Customer service issue
Reported by GetHuman1895390
Jan 4th, 2019 - 4 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 1 customer so far
Similar issue to 2643 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1895390 started working on this issue
Jan 4th 2:33pm