*. My Fitbit is not tracking my sleep properly. I scroll down and it says "Sleep not tr...

GetHuman-hannansr's customer service issue with Fitbit from January 2019

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The issue in GetHuman-hannansr's own words
*. My Fitbit is not tracking my sleep properly. I scroll down and it says "Sleep not tracked." My phone however does track my sleep, but not on a regular basis. It has not tracked the last * days.**. My Fitbit clock is * minutes slow.**. My Fitbit does not sync with my phone on a regular basis. Today for example, my phone is not indicating any movement in steps, sleep etc. It appears to be frozen. **. I've had to re-set my Fitbit and the app on a number of occasions.**. When I swipe right, I am not able to return to my home screen. I must do a re-set to get my Fitbit back to home screen.**. I feel my Fitbit was initially sluggish to recognize my Active Minutes. I'm an Aquafit Instructor, so I am active during my class instruction periods and initially it wasn't being tracked.
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Customer service issue
Reported by GetHuman-hannansr
Jan 4th, 2019 - 4 mons ago
I have an issue with Fitbit too
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Jan 4th 10:12am