I have the fitbit charge *. The heart rate monitor is not working. One green light is s...

GetHuman1685137's customer service issue with Fitbit from December 2018

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The issue in GetHuman1685137's own words
I have the fitbit charge *. The heart rate monitor is not working. One green light is showing but not the second one. It's been recording my heartbeat at **** beats per minute, which would be rare for this to occur. Is there a replacement or rebate I can get on a future purchase. **The app is also no recording the data due to this issue. I wear the device consistently and have not seen a non-recorded session.
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Fitbit

Customer service issue
Reported by GetHuman1685137
Dec 4th, 2018 - 2 mons ago
I have an issue with Fitbit too
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Seen by 9 customers so far
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Timeline
GetHuman1685137 started working on this issue
Dec 4th, 2018 2:55am