I have a Alta fit bit that I bought approximately ** months ago and the charger broke w...
GetHuman1652156's customer service issue with Fitbit from November 2018
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The issue in GetHuman1652156's own words
I have a Alta fit bit that I bought approximately ** months ago and the charger broke within about two months (one side of the clamp fell off) but I could manage to get it to charge by wrapping an elastic band around it but now the other side has fell off *So I ordered a new one but it’s completely different I have three pins this one only has * and the pins are the wrong way round so I cannot charge it at all*Could you please tell me where I can buy a new charger from that will charge my fit bit *It has gold sides on it and three pins that run down the long length of it*I will look forward to hearing from you*Kind regards Debra
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