I have a Alta fit bit that I bought approximately ** months ago and the charger broke w...

GetHuman1652156's customer service issue with Fitbit from November 2018

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The issue in GetHuman1652156's own words
I have a Alta fit bit that I bought approximately ** months ago and the charger broke within about two months (one side of the clamp fell off) but I could manage to get it to charge by wrapping an elastic band around it but now the other side has fell off *So I ordered a new one but it’s completely different I have three pins this one only has * and the pins are the wrong way round so I cannot charge it at all*Could you please tell me where I can buy a new charger from that will charge my fit bit *It has gold sides on it and three pins that run down the long length of it*I will look forward to hearing from you*Kind regards Debra
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Fitbit

Customer service issue
Reported by GetHuman1652156
Nov 29th, 2018 - 9 mons ago
I have an issue with Fitbit too
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Seen by 7 customers so far
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GetHuman1652156 started working on this issue
Nov 29th, 2018 12:34pm