We purchased a Fitbit Charge * for my husband. (who has dementia) One side of the wrist...

GetHuman-annstric's customer service issue with Fitbit from November 2018

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The issue in GetHuman-annstric's own words
We purchased a Fitbit Charge * for my husband. (who has dementia) One side of the wristband came a loose. The warranty expired October *, ****. When I called customer service, I was told that you do not have a repair center and that a replacement band would cost about $**.** online or in the store. We purchased the product from Best Buy. I realize the warranty had expired but I certainly thought it would be more convenient to have it repaired at a reasonable price. I may buy a band or just it away. I have gotten tired of buying service agreements or paying to repair inferior products. Why doesn't your company have repair centers? I mainly just wanted to vent.
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Fitbit

Customer service issue
Reported by GetHuman-annstric
Nov 26th, 2018 - 10 mons ago
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GetHuman-annstric started working on this issue
Nov 26th, 2018 7:44pm
GetHuman-annstric indicated the issue is not fixed yet.
Nov 26th, 2018 7:46pm