My boyfriend has the ionic fitbit.*The rectangular part that the band slides into and h...

GetHuman-joneskr's customer service issue with Fitbit from November 2018

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The issue in GetHuman-joneskr's own words
My boyfriend has the ionic fitbit.*The rectangular part that the band slides into and holds it against the other part of band when the watch is done up broke off. The watch is not wearable at this point as it looks funny and is risky for losing the whole watch. The watch is under a year old. I am unsure if you can just replace the small piece or whether the whole band is to be replaced. Please reply and let me know how you will proceed. We have bought many fitbit products over the years and have been happy with them. A new black band would be the expected customer service.**Thanks for your support on this issue.
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Fitbit

Customer service issue
Reported by GetHuman-joneskr
Nov 24th, 2018 - 10 mons ago
I have an issue with Fitbit too
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Seen by 5 customers so far
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GetHuman-joneskr started working on this issue
Nov 24th, 2018 2:48pm