Hi as per my conversations with the first rep who was very good.but we agreed on watch...

GetHuman-leeleah's customer service issue with Fitbit from June 2018

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The issue in GetHuman-leeleah's own words
Replace my watch as I have lost when the second strap broke.strap is no good unless I have the watch ... Hi as per my conversations with the first rep who was very good.but we agreed on watch and strap replacement.as on second time my strap broke and and I replaced it the new one broke.this I have lost the actual watch.we agreed apond replacement of both ..only received the new strap.the strap does not fix the problem..by the way could only find a staple at fitness shop ..london drugs does not sell the any
I didn't recieve the actual watch
Well need a replacement alta watch
At least a year
Like what?????
I have an issue with Fitbit too
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Fitbit

Alta watch
Customer service issue
Reported by GetHuman-leeleah
Jun 28th, 2018 - a yr ago
I have an issue with Fitbit too
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Seen by 8 customers so far
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Timeline
GetHuman-leeleah started working on this issue
Jun 28th, 2018 10:40pm
GetHuman-leeleah indicated the issue is not fixed yet.
Jun 28th, 2018 10:40pm
GetHuman-leeleah indicated the issue is not fixed yet.
Jun 28th, 2018 10:48pm
GetHuman-leeleah indicated the issue is not fixed yet.
Jun 28th, 2018 10:55pm