I have a charge * that I just bought and it was tracking sleep fine until the past few...

GetHuman453473's customer service issue with Fitbit from June 2018

Help with my Fitbit issue
I have a charge * that I just bought and it was tracking sleep fine until the past few days. It no longer breaks the sleep stages down into light, deep and REM.
I trust that Fitbit will make this right and come up with a resolution that is fair.
Help with my Fitbit issue
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Fitbit

Customer service issue
Reported by GetHuman453473
Jun 25th, 2018 - 2 mons ago
I have an issue with Fitbit too
Fixed
Seen by 4 customers so far
Similar issue to 418 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman453473 started working on this issue
Jun 25th 3:07pm
GetHuman453473 indicated the issue is not fixed yet.
Jun 26th 4:41pm