I have a charge * that I just bought and it was tracking sleep fine until the past few...

GetHuman453473's customer service issue with Fitbit from June 2018

Help with my Fitbit issue
The issue in GetHuman453473's own words
I have a charge * that I just bought and it was tracking sleep fine until the past few days. It no longer breaks the sleep stages down into light, deep and REM.
GetHuman453473 did not yet indicate what Fitbit should do to make this right.
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Fitbit

Customer service issue
Reported by GetHuman453473
Jun 25th, 2018 - 4 mons ago
I have an issue with Fitbit too
Fixed
Seen by 4 customers so far
Similar issue to 418 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman453473 started working on this issue
Jun 25th 3:07pm
GetHuman453473 indicated the issue is not fixed yet.
Jun 26th 4:41pm