The band is torn and the Fitbit isn’t working. - Get a discount - We’ve had a couple of...

GetHuman272710's customer service issue with Fitbit from April 2018

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Help with my Fitbit issue
Before contacting them, items GetHuman272710 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
GetHuman272710's next move: talk to Fitbit when they open.
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The issue and preferred resolution, in GetHuman272710's own words:
Get a discount ... The band is torn and the Fitbit isn’t working.
We’ve had a couple of fitbits and the length of time that each have worked is shorter than desired. Each have been over a year and under * years.
A discount on next Fitbit purchase please. We are willing to try a newer model and see the improvements that I read in the reviews. Please consider a **% discount.
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Fitbit

Fitbit large Charge *
Customer service issue
Reported by GetHuman272710
Apr 19th, 2018 - 3 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 2 customers so far
Similar issue to 620 others
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Timeline
GetHuman272710 started working on this issue
Apr 19th 2:27am