facebook account was hacked they changed password email and phone number and looks like...

GetHuman-scoopdis's Recover Hacked Account issue with Facebook from May 2021

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Help with my Facebook issue
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GetHuman-scoopdis's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-scoopdis will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-scoopdis can let us know if they help or not.
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Before contacting them, items GetHuman-scoopdis may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-scoopdis's own words
facebook account was hacked they changed password email and phone number and looks like they have my account hidden bc none of my friends can find the account now. i also know that this hacker has attained a pic of my state ID as well. i need you to help me recover this account. i do not know the password email or phone number that the person changed them too. the name on the account is payton ekztaw . i would like u to resolve this by freezing or locking the account and not allowing anyone access until they can send pic of photo ID along with selfie to prove that the real account holder will be regaining access to the account. or even the identifying friends pics thing you guys have done for me in the past.

GetHuman-scoopdis did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-scoopdis
May 11th, 2021 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 135693 others
0 customers following this

Timeline

GetHuman-scoopdis started working on this issue
May 11th 8:49am
GetHuman-scoopdis indicated the issue is not fixed yet.
May 11th 8:50am
GetHuman-scoopdis indicated the issue is not fixed yet.
May 11th 8:50am

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