My Facebook account was hacked on March **, ****. Since then I have not been able to us...

GetHuman6047312's Recover Hacked Account issue with Facebook from May 2021

Help with my Facebook issue
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Before contacting them, items GetHuman6047312 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman6047312's own words
My Facebook account was hacked on March **, ****. Since then I have not been able to use that account and have had to create a new one. The hacked account has started posting things to try to get peoples bank accounts info. I have commented on the posts using my new account and am now blocked. My hacked account has been reported by several people including myself but is still being used. Facebook has now suspended my new account from posting in groups such as buy and sell groups. This is very frustrating!!!

GetHuman6047312 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman6047312
May 8th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 135457 others
0 customers following this

Timeline

GetHuman6047312 started working on this issue
May 8th 7:49pm
GetHuman6047312 indicated the issue is not fixed yet.
May 9th 12:13am