My old account was hacked. I tried contacting Facebook support about this, but they hav...
GetHuman-cilanste's Recover Hacked Account issue with Facebook from May 2021
Help with my Facebook issue
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Before contacting them, items GetHuman-cilanste may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-cilanste's own words
My old account was hacked. I tried contacting Facebook support about this, but they have done nothing about it. I have the username and password for my account, but the hacker set up a * step verification that requires a *-digit code to access. I do not have this code as they set it up to where it only sends to their device, and not mine. I need this code GONE so that I can log into my own account. **I have many memories attached to that account. I need it back NOW.
GetHuman-cilanste did not yet indicate what Facebook should do to make this right.
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How GetHuman-cilanste fixed the problem
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We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.