My old account was hacked. I tried contacting Facebook support about this, but they hav...

GetHuman-cilanste's Recover Hacked Account issue with Facebook from May 2021

Help with my Facebook issue
First: share to improve GetHuman-cilanste's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cilanste may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-cilanste's own words
My old account was hacked. I tried contacting Facebook support about this, but they have done nothing about it. I have the username and password for my account, but the hacker set up a * step verification that requires a *-digit code to access. I do not have this code as they set it up to where it only sends to their device, and not mine. I need this code GONE so that I can log into my own account. **I have many memories attached to that account. I need it back NOW.

GetHuman-cilanste did not yet indicate what Facebook should do to make this right.

How GetHuman-cilanste fixed the problem

We are waiting for GetHuman-cilanste to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Hacked Account issue
Reported by GetHuman-cilanste
May 5th, 2021 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 136009 others
0 customers following this


GetHuman-cilanste started working on this issue
May 5th 9:56pm
GetHuman-cilanste indicated the issue is not fixed yet.
May 9th 1:32pm