i got a new phone and when i tried to log into facebook it made a new account? i was on...

GetHuman-lorrine's customer service issue with Facebook from April 2021

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The issue in GetHuman-lorrine's own words
i got a new phone and when i tried to log into facebook it made a new account? i was on log in not sign up and i put in my phone number and password and it made a new one and now i can’t get into my old one. my old one is still there and i know the phone number and password used to log in it’s been the same for * years and when i try to log in it just logs me into the new one and when i tried to recover the password for my other one it says a code is sent to my phone but the code never comes in.

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Customer service issue
Reported by GetHuman-lorrine
Apr 2nd, 2021 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 139828 others
0 customers following this

Timeline

GetHuman-lorrine started working on this issue
Apr 2nd 6:03am

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