I was signed out of my Facebook account, they changed my account email, and I don’t hav...

GetHuman-alanhern's Recover Hacked Account issue with Facebook from March 2021

Help with my Facebook issue
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Before contacting them, items GetHuman-alanhern may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-alanhern's own words
I was signed out of my Facebook account, they changed my account email, and I don’t have access to the email. My phone number isn’t working with the account either. This happened yesterday and have been trying everything that the website says for me to follow but it keeps going in a cycle of me verifying my account, but keeps sending the code to the fake email. It’s not my email address, but it’s my Facebook account.

GetHuman-alanhern did not yet indicate what Facebook should do to make this right.

How GetHuman-alanhern fixed the problem

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Recover Hacked Account issue
Reported by GetHuman-alanhern
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 139276 others
0 customers following this


GetHuman-alanhern started working on this issue
Mar 24th 6:02pm
GetHuman-alanhern indicated the issue is not fixed yet.
Mar 24th 10:07pm