I may have been hacked or something is going on. I got a message that I generated a PIN...

GetHuman-mdeming's Recover Hacked Account issue with Facebook from March 2021

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GetHuman-mdeming's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mdeming will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mdeming can let us know if they help or not.
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Before contacting them, items GetHuman-mdeming may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-mdeming's own words
I may have been hacked or something is going on. I got a message that I generated a PIN and I did not. I seem to be locked out trying to recover my account. It says it will send a code but doesn't not to my phone or email. It keeps asking for a authentication code from my original FB or something like that. I don't know where or what that is or where to find it. Its been a run around. I don't know what is going on. Am I actually locked out because I tryed so many times? How do I fix this? My FB email is *****@***.com

GetHuman-mdeming did not yet indicate what Facebook should do to make this right.

How GetHuman-mdeming fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-mdeming
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 139054 others
0 customers following this

Timeline

GetHuman-mdeming started working on this issue
Mar 20th 2:55am

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