My moms facebook account was hacked and the hacker changed the email, password, and pho...

GetHuman5590321's Recover Hacked Account issue with Facebook from December 2020

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Before contacting them, items GetHuman5590321 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5590321's own words
My moms facebook account was hacked and the hacker changed the email, password, and phone number so there is no way she can get back into it

GetHuman5590321 did not yet indicate what Facebook should do to make this right.

How GetHuman5590321 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman5590321
Dec 28th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 136265 others
0 customers following this

Timeline

GetHuman5590321 started working on this issue
Dec 28th, 2020 4:55am
GetHuman5590321 indicated the issue is not fixed yet.
Dec 28th, 2020 6:38pm

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