Facebook Customer Service Issues

Archive 1397

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1397. It includes a selection of 20 issue(s) reported December 24, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble creating a new Facebook account as it keeps getting disabled right after I create it. I also keep receiving notifications about unusual activity on the account, which requires me to review everything repeatedly. I believe I need a technician to address these issues. It's frustrating that I might have to pay for assistance, especially since Facebook has always been a free platform. It's confusing why this sudden change would require payment for issue resolution.
Reported by GetHuman5582135 on Thursday, December 24, 2020 1:25 AM
I'm Adam P. from Wallington, UK, in need of a technician to address my continuous Facebook account disabling issues. Despite using correct details, any new account created is promptly disabled. To fix this, it seems I'm expected to pay, which I consider unjust as I've not violated any rules. I've suffered financial losses and reported this to the authorities as it feels like a criminal situation. This year has been tough for all, and being treated unfairly worsens it. I believe in equal treatment for everyone, even during this challenging time. As the holiday season approaches, I hope for a resolution to my Facebook problems.
Reported by GetHuman5582135 on Thursday, December 24, 2020 1:33 AM
Hello, I have reached out to Facebook regarding this issue, but unfortunately, no action has been taken yet. I reported to Facebook and the United States Secret Service that counterfeit US silver dollars are being sold by Chinese sellers on the platform. This activity is resulting in financial losses for innocent individuals. Urgent action is required to address this situation. Facebook must take steps to prevent this ongoing issue.
Reported by GetHuman-ecnahchj on Thursday, December 24, 2020 2:20 AM
Hello, this is Jeffrey O. Suniega, the owner of the Facebook account under the name Jeffrey OS. My account is still unavailable even after attempting to reset my password. I am unsure if the issue is on my end, but I have exhausted all possible solutions to regain access. My phone number is [redacted]. Please assist me in accessing my account promptly, as it is the only social media platform I utilize for educational purposes.
Reported by GetHuman5582218 on Thursday, December 24, 2020 2:20 AM
My personal Facebook account got hacked, and someone posted something that violated community standards. A message indicated a post violation, ultimately disabling the account. As the sole admin on our business page, I've lost access, affecting our business and Instagram accounts. I need assistance in reactivating my account to restore access to our business accounts.
Reported by GetHuman-ejgpro on Thursday, December 24, 2020 2:35 AM
I recently purchased a new HP laptop that came installed with Windows 10. When I tried to log in to my Facebook account, I was redirected to a new page without any of my usual content such as pictures, friends, etc. On my old laptop using Google Chrome, I had [redacted] friends and all my history and photos. A friend checked on their laptop, and my old profile was still there. I've attempted a couple of fixes on the classic design toolbar, but haven't had any success. I want to know if my profile should be visible on Facebook's new design and how I can revert to my old page while using Windows 10. Any suggestions would be appreciated. Thank you.
Reported by GetHuman5582291 on Thursday, December 24, 2020 3:15 AM
I am Clarence Hagy. I am concerned about a man named David Wayne who has been messaging my dad, Danny Adams, spreading false accusations about me. He is making serious allegations about me involving children and inappropriate content on social media. It is all untrue, and I fear it could lead to legal trouble and jeopardize my family. His full name is David Wayne Smith. I urgently seek help in stopping his harmful behavior.
Reported by GetHuman5582341 on Thursday, December 24, 2020 3:50 AM
I am seeking guidance on how to investigate your processes, understand how my information is being used, and delete all data from your system apart from my account. Someone is making requests in my name, and I am communicating with the FTC/FCC database center for potential legal action against companies in California for inadequate information protection. My email address has been altered due to concerns about California companies selling personal information.
Reported by GetHuman-glavelle on Thursday, December 24, 2020 7:01 AM
This morning, I encountered an issue with Facebook where I was prompted to submit a photo but still unable to access my account. Despite changing my password, an unexpected error message continues to appear. While attempting to create a new account, I faced the same problem. The issue also extended to Instagram, where I received a similar error message while trying to log in. How can I resolve this challenge with both platforms?
Reported by GetHuman-rswindle on Thursday, December 24, 2020 7:47 AM
Dear Support Team, I am having an issue accessing my Facebook account as it was hacked three days ago. When I try to log in, it's not recognizing my current phone number. The old number displayed, [redacted], is no longer valid as I have changed it. Please help me resolve this matter promptly. My details are as follows: Name: Kamleshwar Prasad Address: B-[redacted] Vasant Kunj Enclave South-West Delhi Vasant Kunj New Delhi [redacted] (INDIA) Phone Number: 91-[redacted] Email: [redacted] Thank you.
Reported by GetHuman-kpkothar on Thursday, December 24, 2020 8:50 AM
I think I made an error while attempting to get in touch with Heart of Vegas. Along with other instructions, they requested a photo of me. Unfortunately, I'm unable to send a photo and this has caused me quite a bit of distress. My name is Joan Beebe, and I reside in Rochester, New York. My phone number is [redacted]. I'm currently short on time, so I would greatly appreciate any assistance in resolving this frustrating issue. Thank you for your help. Joan Beebe
Reported by GetHuman5582765 on Thursday, December 24, 2020 10:21 AM
Hello, I'm Kerstin R. I'm having trouble accessing my account because it got hacked, and the hacker changed the email associated with it. I tried to reset my password, but with no luck. I created a new account, but now I can't access either one. The hacker changed my email to "trucker something," and I need to update it. I attempted to change it, but the process timed out, leaving me locked out without assistance. My original email is [redacted], but I believe it's best to change it entirely. To assist me with this issue, please contact me at 1-[redacted]. Thank you, and Merry Christmas! Kerstin R. Email: [redacted]
Reported by GetHuman-tigercit on Thursday, December 24, 2020 11:12 AM
I have been a genuine Facebook user for 10 years. However, my account was disabled by Facebook's community standards three weeks ago, and I am unsure why. I have submitted my ID for review, but when I log in, it still shows that my account has been disabled. I have never posted anything inappropriate or violated any community standards. Please assist me in recovering my account.
Reported by GetHuman5582875 on Thursday, December 24, 2020 12:07 PM
Greetings, I am experiencing difficulties with Facebook. My advertising account has been restricted since November 4th. I submitted an appeal on November 5th, [redacted], and have yet to receive a response from your team. This issue is impacting my ability to create ads for clients and is affecting my business during these challenging times. I have been a faithful user of Facebook Ads, but this prolonged lack of communication is very frustrating. It has been two months now without any update from the team. Assistance would be greatly appreciated.
Reported by GetHuman-pralhad on Thursday, December 24, 2020 3:22 PM
Dear Sir, I am Suma Sarkar, born on 16/03/[redacted], from India. I have been unable to access or log in to my Facebook account for the past four days due to hacking issues. When I try to reset my password, I do not receive the code. The hackers have changed both my real name and password, which is causing me distress. In this situation, I kindly request your assistance in recovering my Facebook account. I am willing to provide identity documents to prove my authenticity upon your request. Thank you, Suma Sarkar Facebook User India
Reported by GetHuman5583311 on Thursday, December 24, 2020 4:06 PM
I need help regaining access to my compromised account. My account was hacked about 15 days ago, and the hacker changed my date of birth to a younger age not compliant with Facebook's terms. As a result, Facebook disabled my account until I could verify my identity by uploading my ID. Even though I changed my password and submitted a copy of my driver's license, my account remains disabled. My account is crucial for both personal and business use. I really want it back with the verification blue checkmark. Please assist me in addressing this matter promptly.
Reported by GetHuman-amrinato on Thursday, December 24, 2020 4:28 PM
Hello, I experienced an issue with my Facebook account during the night of either Dec 10 or Dec 11, [redacted]. It seems like my password was changed and the notification was sent to my spam folder. I attempted to resolve this on Dec 11 but faced challenges despite receiving multiple security codes. Eventually, the account got locked and requested a 6-digit authentication code, which I couldn't receive on my phone after multiple attempts. I tried using an authenticator app but am unsure about its functionality, even after watching tutorials on YouTube. To address this, I created a new Facebook account under the name Michael More, which unfortunately exacerbated the issue. I would appreciate any assistance with this problem. Thank you.
Reported by GetHuman5583383 on Thursday, December 24, 2020 4:32 PM
I'm facing an issue with my original account ([redacted]). Someone has deleted my backup address ([redacted]) and enabled two-factor authentication using a number I don't have. I'm unable to log in now as someone else has control over my account. Additionally, I can't access the email linked to my account, so I'm not receiving any notifications or emails regarding account recovery.
Reported by GetHuman5583395 on Thursday, December 24, 2020 4:37 PM
My account has been hacked and disabled. A hacker compromised my account, changed my date of birth to violate Facebook's terms, causing my account to be disabled due to age restrictions. Although I reset my password and uploaded my ID for verification, my account has remained disabled for nearly 15 days. This account is crucial for both personal and business use, and I urgently need it reactivated. I am also seeking to have it verified with a blue checkmark. Kindly address this matter promptly.
Reported by GetHuman-amrinato on Thursday, December 24, 2020 4:40 PM
I posted a comment on a news page and someone responded by calling me names. I clarified that I hadn't insulted them, but they still continued. Before I could finish addressing the situation, my comment was deleted. Shortly after, Facebook blocked my account for allegedly containing violent content. I'm confused because there was nothing violent in my post. I've been unfairly targeted multiple times. During a conversation with a friend, they also claimed it was violence. When Facebook searched my account, they flagged instances of nudity, which were screenshots of other individuals and not explicit content. I feel singled out and discriminated against. I request a review of my suspension and to be shown the exact violent words, as there were no threats in my post. I got banned from Facebook for 30 days without clear justification.
Reported by GetHuman5581399 on Thursday, December 24, 2020 4:41 PM

Help me with my Facebook issue

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