Hello, I was sent a link (which I clicked) to see 'who has been looking at my profile...

GetHuman5432591's Recover Hacked Account issue with Facebook from November 2020

Help with my Facebook issue
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Before contacting them, items GetHuman5432591 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5432591's own words
Hello, I was sent a link (which I clicked) to see 'who has been looking at my profile'.*My account sent out the same link to all my friends*contacts on facebook.*I was hacked*spammed?*I have changed my password many many many times but I get a message saying "sorry, your account was sending out spam, oops sorry something has gone wrong"*I tried to open a new account with the same name, email etc but it has been disabled. *I can see my account via search using my husbands account but unfortunately my account is private and I haven't set it up to recover it via a friends account. *All I want is my photos .*Please help. *My URL is : clare.grant.****Name : Clare Grant

GetHuman5432591 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5432591
Nov 4th, 2020 - 9 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 143626 others
0 customers following this

Timeline

GetHuman5432591 started working on this issue
Nov 4th, 2020 3:37pm
GetHuman5432591 indicated the issue is not fixed yet.
Nov 4th, 2020 10:41pm
GetHuman5432591 indicated the issue is not fixed yet.
Nov 4th, 2020 10:43pm

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