Hello I am in trouble with my Facebook account. My account is hacked. And now I can't l...

GetHuman-xihab's Recover Hacked Account issue with Facebook from November 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-xihab may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-xihab's own words
Hello I am in trouble with my Facebook account. My account is hacked. And now I can't login in my account. I was verified my account with my email and phone number. But unfortunately I forget my email password and lost email verification number that's why I am not able to login my email to recover my Facebook account. But I am able to recover my account using my phone number. The problem is when I try to recover my Facebook account they are asking photo ID. I was submitted my National ID card but still I can't login in my account. So, Can you please help me regarding my issue

GetHuman-xihab did not yet indicate what Facebook should do to make this right.

How GetHuman-xihab fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-xihab
Nov 4th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 143517 others
0 customers following this

Timeline

GetHuman-xihab started working on this issue
Nov 4th, 2020 7:38am
GetHuman-xihab indicated the issue is not fixed yet.
Nov 5th, 2020 12:52pm

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