My phone was hacked. This person went in and disabled the Android web browser and all o...

GetHuman-skihawai's Recover Hacked Account issue with Facebook from October 2020

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skihawai will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-skihawai can let us know if they help or not.
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Before contacting them, items GetHuman-skihawai may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-skihawai's own words
My phone was hacked. This person went in and disabled the Android web browser and all other is functions. I was running scans with my premium paid Lookout and Avast only to be told everything was ok. When I realized for sure that I was being hacked I backed up my entire phone with Google and Samsung. I was doing all this from inside the fort Knox secure folder where I thought I was safe. One day DuckDuck go alerted me that someone tried to follow me in but stopped them. It wasn't long before I realized that the secure folder want the real one and just shut off the phone and took the battery out. I tried to wipe the phone but he was able to stop me with anything I tried to do. When I was trying to shut everything down I uploaded and sent a copy of my saved passwords from chrome. He intercepted the email and took the passwords but left me one of his malware calling cards in place of. I deleted my Google account and Gmail. I had to call all of my creditors and change the information. My credit cards had to be cancelled and reordered. I was not able to do anything with my checking account, so I opened a new one with another bank. He was in my checking account. I was withdrawing as much as u could each day, but he was able to make it where when I went to the bank for the first time each day I would be declined for to many withdrawals. I'm not sure if he was able to get any money out because I lost track of it with all that was going on. I can provide you with my old email and phone number as long as NOTHING links to my new accounts. I would like to be able to verify any communications without actually opening an email.*Old email and phone*Rickleestacy@Gmail.com****-***-*****Some passwords I've used in the past.*Ireneann***Ireneann**!*Winter****!*Thank you*Rick Stacy****-***-****

GetHuman-skihawai did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-skihawai
Oct 8th, 2020 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 135757 others
0 customers following this

Timeline

GetHuman-skihawai started working on this issue
Oct 8th, 2020 2:16am