I have been locked out of my facebook account. I’m verified. The email address for my a...

GetHuman1580363's Recover Hacked Account issue with Facebook from October 2020

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Help with my Facebook issue
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GetHuman1580363's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1580363 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1580363 can let us know if they help or not.
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Before contacting them, items GetHuman1580363 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman1580363's own words
I have been locked out of my facebook account. I’m verified. The email address for my account has been changed. The phone number appears to have changed. Facebook says i can recover my account and gave me a link but its asking for a * digit code that i do not have. Help. Please.

GetHuman1580363 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman1580363
Oct 2nd, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 134640 others
0 customers following this


GetHuman1580363 started working on this issue
Oct 2nd 6:11pm