Hi, My name is Shantnu Chawla.*I'm using fb account since last five years however sudde...

GetHuman5231845's Recover Hacked Account issue with Facebook from September 2020

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5231845's own words
Hi, My name is Shantnu Chawla.*I'm using fb account since last five years however suddenly today someone has hacked my account and changed the personal details such as (Name, password recovery phone number and email address). Now it's not letting me recovery my account. I have more then *** personal pics in my account and all my other accounts also linked with that fb account...*Please someone help me to get back my account.**Username: *************

GetHuman5231845 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5231845
Sep 4th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 140890 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman5231845 started working on this issue
Sep 4th, 2020 5:33pm
GetHuman5231845 indicated the issue is not fixed yet.
Sep 4th, 2020 10:25pm