I can't find my daughter's facebook account. SOMEONE STOLE HER ACCOUNT. We can't reac...

GetHuman5200089's Recover Hacked Account issue with Facebook from August 2020

Help with my Facebook issue
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Before contacting them, items GetHuman5200089 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5200089's own words
I can't find my daughter's facebook account. SOMEONE STOLE HER ACCOUNT. We can't reach anyone for help. They hijacked the account and then changed her e-mail address at least once...maybe more. When she tries to get help from Facebook it does not come in to her e-mail address on file. She has had this account for about ** years. I have a facebook account and when I put in her name there are some very light colored dates, etc. but I can't forward them. They aren't really there anymore. She needs to get some help from a real person. Her account is older and she has many things on that account that she doesn't want to lose. She has tracked the URL to Las Vegas and Chicago (at some business). What can we do to get her account back?

GetHuman5200089 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5200089
Aug 26th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 143262 others
0 customers following this

Timeline

GetHuman5200089 started working on this issue
Aug 26th, 2020 9:51am