I received a video on messenger from a fb friend that I could not open. the next day i...

GetHuman-mmboerne's Recover Hacked Account issue with Facebook from July 2020

Help with my Facebook issue
Before contacting them, items GetHuman-mmboerne may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-mmboerne's own words
I received a video on messenger from a fb friend that I could not open. the next day i had several friends call me, saying i had sent them something vulgar on messenger and that their friends (who i do not know) received the same message from them. i tried to open my facebook account and my messenger account. neither would take my password. on the fb account, it gave a message that my account was possibly hacked and so fb locked it. the next screen gives me a little doctor robot saying they would help me change my password so other parts of my account can be checked. should i follow these instructions? i don't know if that is actually you?

GetHuman-mmboerne did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-mmboerne
Jul 10th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 160163 others
0 customers following this

Timeline

GetHuman-mmboerne started working on this issue
Jul 10th 4:36pm
GetHuman-mmboerne shared this issue with friends on Facebook
Jul 10th 4:36pm