The phone number I use to login to my account hasn't been active for some time now. I s...

GetHuman-rigsbywy's Can't Receive Code to Reset issue with Facebook from June 2020

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-rigsbywy's own words
The phone number I use to login to my account hasn't been active for some time now. I still had access to my account so I didn't think to update the information. I ran over my phone the other day and had to buy a new one. I don't remember the password to my account and when I tried to recover it, the only option was for a code sent to the number that I no longer have access to. It isn't giving me any other ways to recover my account or reset my password. Also I can't login on a familiar device considering it is shattered to pieces.

GetHuman-rigsbywy did not yet indicate what Facebook should do to make this right.

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Can't Receive Code to Reset issue
Reported by GetHuman-rigsbywy
Jun 19th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 170330 others
0 customers following this

Timeline

GetHuman-rigsbywy started working on this issue
Jun 19th, 2020 9:25pm
GetHuman-rigsbywy indicated the issue is not fixed yet.
Jun 21st, 2020 8:01am

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