Someone took over my husbands facebook account. His name is Darrell Lueth. *They change...

GetHuman-reboree's Recover Hacked Account issue with Facebook from June 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-reboree may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-reboree's own words
Someone took over my husbands facebook account. His name is Darrell Lueth. *They changed profile picture, phone number and email address. *When we typed his phone or email address it came up as Amato Giovanni. *When I search for this account, it does not come up. *We can’t get back into the account. None of his post show up on any of his friends or my timelines. *My name is Debby Lueth

GetHuman-reboree did not yet indicate what Facebook should do to make this right.

I have sent Facebook an alternate email and his photo ID. Waiting to hear from FB customer support.
How GetHuman-reboree fixed the problem

We are waiting for GetHuman-reboree to fix the problem and share the solution with the rest of us customers.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-reboree
Jun 15th, 2020 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 173478 others
0 customers following this

Timeline

GetHuman-reboree started working on this issue
Jun 15th 4:33pm
GetHuman-reboree indicated the issue is not fixed yet.
Jun 15th 8:58pm
GetHuman-reboree indicated the issue is not fixed yet.
Jun 15th 9:00pm
GetHuman-reboree indicated the issue is not fixed yet.
Jun 15th 9:03pm