Hi, going back a few weeks now my account was hacked I have continued to try and recove...

GetHuman4875683's Recover Hacked Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4875683 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4875683's own words
Hi, going back a few weeks now my account was hacked I have continued to try and recover my Facebook but I don't seem to be able to. And have also tried to contact but no further contact has been replied back to. I have had my account from around **** and my email attached to that account was *****@***.com or could possibly be *****@***.com which i do not have access to anymore, as one was from school and the other one he also hacked that email. The person that I beleive to have took over my account using my email and changed my password is stward Owen ( as I logged into this account I managed to change my email to my recent one which only seems to be link to account he has took over from me) and wouldn't let me into the other one I just want to get back into my account as I have valuable memories on it. https:**www.facebook.com*hayley.ward.*** this is my Facebook that has been hacked.

GetHuman4875683 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4875683
May 27th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 182399 others
0 customers following this

Timeline

GetHuman4875683 started working on this issue
May 27th, 2020 1:15pm

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