my email and facebook account has been stolen and i have been locked out of my account...

GetHuman4748517's Recover Hacked Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4748517 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4748517's own words
my email and facebook account has been stolen and i have been locked out of my account and cant get back in

GetHuman4748517 did not yet indicate what Facebook should do to make this right.

How GetHuman4748517 fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman4748517
May 1st, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 198951 others
0 customers following this

Timeline

GetHuman4748517 started working on this issue
May 1st 2:21am
GetHuman4748517 indicated the issue is not fixed yet.
May 2nd 4:59am