I recieved an email from facebook on the **rd of April **** that my email account...

GetHuman-lgamma's Recover Hacked Account issue with Facebook from April 2020

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Before contacting them, items GetHuman-lgamma may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-lgamma's own words
I recieved an email from facebook on the **rd of April **** that my email account (*****@***.com) was change and i was adviced to secure my account. I have not been able to access my account since that day. Not quite long i discovered that the hacker changed my my picture and my name to Kate Johnson. The hacker haa been calling and mailing my contact asking them for money and even blackmailing some of them. please, you need to stop this hacker.

GetHuman-lgamma did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-lgamma
Apr 27th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 198208 others
0 customers following this

Timeline

GetHuman-lgamma started working on this issue
Apr 27th 10:40am