Hello **My name is Malea Taylor & i was contacting you all because my account has been...

GetHuman-malearae's Recover Hacked Account issue with Facebook from April 2020

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Before contacting them, items GetHuman-malearae may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-malearae's own words
Hello **My name is Malea Taylor & i was contacting you all because my account has been hacked & i can’t log back in without a verification code that I’m not getting sent to my phone or email. My email was changed but i changed it back instantly. I changed my passwords *** times but still can’t get into my account without that code I’m not getting. I think the hacker might’ve changed my phone number on my account because it keeps saying an SMS message has been sent but i haven’t had one sent. & again i can’t log in without a verification code but i can’t access it because I’m not logged in on another phone, computer or anything. So i was wondering if you all can access my code from your devices.

GetHuman-malearae did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-malearae
Apr 18th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 192727 others
0 customers following this

Timeline

GetHuman-malearae started working on this issue
Apr 18th 2:10pm
GetHuman-malearae indicated the issue is not fixed yet.
Apr 18th 6:28pm

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