my sister has had her personal and business account hacked on Facebook she can no longe...

GetHuman4604046's Recover Hacked Account issue with Facebook from April 2020

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Before contacting them, items GetHuman4604046 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4604046's own words
my sister has had her personal and business account hacked on Facebook she can no longer get in any of them and when I have previously contacted Facebook about the issue they are saying that they can't actually find her accounts anymore like the hacker has deleted them or changed the name but all of her photos and memories and customers are on there and she is emotionally struggling with this so any help at all would be appreciated we have tried everything to recover her account but there has been no luck so far changing passwords, user name ,contacting face book in America you name it we've tried it any help would be appreciated thankyou.

GetHuman4604046 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4604046
Apr 8th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 187557 others
0 customers following this

Timeline

GetHuman4604046 started working on this issue
Apr 8th 11:24am

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