My Facebook account was hacked, whoever hacked it changed my email address and that is...

GetHuman4159630's Recover Hacked Account issue with Facebook from December 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4159630's own words
My Facebook account was hacked, whoever hacked it changed my email address and that is set as the only way to reset the password. I went to the email address that was previously associated with my account, I had an email saying that my email address was changed, and to “tap this link” if it wasn’t me. I did but it said link expired. I don’t know what to do from here

GetHuman4159630 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4159630
Dec 27th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 235249 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman4159630 started working on this issue
Dec 27th, 2019 4:05pm
GetHuman4159630 indicated the issue is not fixed yet.
Dec 27th, 2019 8:40pm
GetHuman4159630 indicated the issue is not fixed yet.
Dec 28th, 2019 7:30pm
GetHuman4159630 indicated the issue is not fixed yet.
Dec 28th, 2019 10:35pm

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