My Facebook account has been hacked in terms of my profile name has been changed from t...

GetHuman-tsholofe's Recover Hacked Account issue with Facebook from December 2019

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Before contacting them, items GetHuman-tsholofe may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tsholofe's own words
My Facebook account has been hacked in terms of my profile name has been changed from tsholofelo mokoena to njabulo mhlongo as well as my password, I cannot connect to my Facebook account and the person has been active pretending to be me but under the name of njabulo mhlongo, as also having access to my pictures

GetHuman-tsholofe did not yet indicate what Facebook should do to make this right.

How GetHuman-tsholofe fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tsholofe
Dec 8th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 229816 others
0 customers following this

Timeline

GetHuman-tsholofe started working on this issue
Dec 8th, 2019 7:26pm

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