Hi,Hope you guys are ok.*Yesterday my account got hacked by someone.The hacker changed...

GetHuman4030654's Recover Hacked Account issue with Facebook from December 2019

Help with my Facebook issue
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Before contacting them, items GetHuman4030654 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4030654's own words
Hi,Hope you guys are ok.*Yesterday my account got hacked by someone.The hacker changed my facebook phone number. I had not added any email so my number was the only way to recover my account.but since it changed,i cant login or recover my password anymore.*I tried http:**m.facebook.com*hacked*Report link.*But when i click 'no longer access to these' Facebook says to log in from a device that i previously used.*I was already using my phone to login. But it is not recognizing.i hope you understood what i said.*Please help me.

GetHuman4030654 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4030654
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 228919 others
0 customers following this

Timeline

GetHuman4030654 started working on this issue
Dec 3rd, 2019 3:44am
GetHuman4030654 indicated the issue is not fixed yet.
Dec 3rd, 2019 8:14am
GetHuman4030654 indicated the issue is not fixed yet.
Dec 3rd, 2019 8:16am
GetHuman4030654 indicated the issue is not fixed yet.
Dec 6th, 2019 11:02am