Hi. So I have a facebook account that I created years ago. My yahoo emakl account was h...

GetHuman4017315's Recover Hacked Account issue with Facebook from November 2019

Help with my Facebook issue
First: share to improve GetHuman4017315's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4017315 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4017315's own words
Hi. So I have a facebook account that I created years ago. My yahoo emakl account was hacked into, so yahoo had ahut down my email address and told me needed a new email account. So now I am locked out of my facebook account, I have no acess to email that was used to create that facebook account, i have tried million times to get into fb account and it wont allow me. So i created a new facebook account few years ago. How can i acess my old account it has all my photos on page and i cant acess it

GetHuman4017315 did not yet indicate what Facebook should do to make this right.

How GetHuman4017315 fixed the problem

We are waiting for GetHuman4017315 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman4017315
Nov 30th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 228377 others
0 customers following this

Timeline

GetHuman4017315 started working on this issue
Nov 30th, 2019 7:37pm