I know that Facebook now owns Instagram, and I’m having an issue with Instagram. I got...

GetHuman-dkwallac's customer service issue with Facebook from November 2019

Help with my Facebook issue
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The issue in GetHuman-dkwallac's own words
I know that Facebook now owns Instagram, and I’m having an issue with Instagram. I got a few emails saying there was a new login attempt from somewhere in Europe, so I changed my password. It was fine for a few days, now o get an error message saying that I need to prove I own the account, and I need to request help logging in. I have tried changing my password again to no avail, and the link it sends me to gives me no help. I cannot find any other way to contact anybody about the issue, but I’ve been trying for days to login and cannot.

GetHuman-dkwallac did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-dkwallac
Nov 20th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 225399 others
0 customers following this

Timeline

GetHuman-dkwallac started working on this issue
Nov 20th, 2019 1:57am
GetHuman-dkwallac indicated the issue is not fixed yet.
Nov 20th, 2019 11:47am
GetHuman-dkwallac indicated the issue is not fixed yet.
Nov 21st, 2019 10:24am
GetHuman-dkwallac indicated the issue is not fixed yet.
Nov 23rd, 2019 2:58am

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