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I tried to go on my Facebook app yesterday afternoon and it told me my session had expi...

GetHuman3848580's Recover Disabled Account issue with Facebook from October 2019

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Top Tip from another customer

If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.

The issue in GetHuman3848580's own words

I tried to go on my Facebook app yesterday afternoon and it told me my session had expired so I had to log in again (same with instagram and messenger) I tried to log in as requested and I was met with a ‘your account has been disabled’ message. I’ve filled in the appeal form and sent my photo ID but I was replied to via email saying I am ineligible for Facebook use but for safety and security reasons they cannot tell me why and that is the final decision. All I ever post is pictures of myself and my two children, I don’t post anything inappropriate or offensive that I am aware of, therefore I have no idea why this has happened. I am gutted to not be able to gain access, as I have lost out on years and years of memories with my family and children.

GetHuman3848580 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue

Reported by GetHuman3848580

Oct 29th, 2019 - 2 years ago

I have an issue with Facebook too

Not resolved

Seen by 8 customers so far

Similar issue to 741998 others

0 customers following this

Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License