I tried to go on my Facebook app yesterday afternoon and it told me my session had expi...

GetHuman3848580's Recover Disabled Account issue with Facebook from October 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3848580's own words
I tried to go on my Facebook app yesterday afternoon and it told me my session had expired so I had to log in again (same with instagram and messenger) I tried to log in as requested and I was met with a ‘your account has been disabled’ message. I’ve filled in the appeal form and sent my photo ID but I was replied to via email saying I am ineligible for Facebook use but for safety and security reasons they cannot tell me why and that is the final decision. All I ever post is pictures of myself and my two children, I don’t post anything inappropriate or offensive that I am aware of, therefore I have no idea why this has happened. I am gutted to not be able to gain access, as I have lost out on years and years of memories with my family and children.

GetHuman3848580 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3848580
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 741998 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3848580 started working on this issue
Oct 29th, 2019 4:17pm
GetHuman3848580 indicated the issue is not fixed yet.
Oct 29th, 2019 8:48pm
GetHuman3848580 indicated the issue is not fixed yet.
Oct 30th, 2019 7:00am
GetHuman3848580 indicated the issue is not fixed yet.
Oct 30th, 2019 8:32pm
GetHuman3848580 indicated the issue is not fixed yet.
Oct 30th, 2019 9:25pm
GetHuman3848580 indicated the issue is not fixed yet.
Nov 1st, 2019 4:40pm

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