I cannot use my Facebook account, I was locked out since yesterday Facebook are saying...

GetHuman3846972's customer service issue with Facebook from October 2019

Help with my Facebook issue
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The issue in GetHuman3846972's own words
I cannot use my Facebook account, I was locked out since yesterday Facebook are saying they are reviewing my request, yesterday I tried to upload a profile photo of me and my daughter accidentally deleted I’m wondering does this mean Facebook have to check it and confirm it’s ok before I can regain access to my Facebook account? **Recommendations to Facebook to fix this issue: please email me and let me what decision is to allowing me to continue using my account. Please let me know what this message means and why it’s been done this way. **I am the account holder who created this account in Manchester as the most recent location on **rd October which is when I created my account. I’ve had access to it up to now and even set up two step verification every time save browser it doesn’t I only use one device this is my iPhone that I use to login in even when using the app.**I’ve had no issues until yesterday when got this message and when trying today same message comes up there’s no way to contact Facebook for help regarding this if u can’t login and use your account which is my issue at moment.**How long must I wait before I’m able to use the account again and why did this happen? Also on the app to login I had my photo and it was deleted and I didn’t do this why? Please kindly approve my photo and allow me to gain access to account if can’t please let me know and reasons why. Please give to me a time frame I’ll be waiting until this is resolved would be truly grateful.**Nicole Koliopoulos

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Facebook

Customer service issue
Reported by GetHuman3846972
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 741653 others
0 customers following this

Timeline

GetHuman3846972 started working on this issue
Oct 29th, 2019 10:49am