I recently got a new phone which caused me to download facebook on my phone again, howe...

GetHuman3841968's Can't Receive Code to Reset issue with Facebook from October 2019

Help with my Facebook issue
First: share to improve GetHuman3841968's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3841968 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman3841968's own words
I recently got a new phone which caused me to download facebook on my phone again, however I cant remb my password. When I tried to do a reset it wanted to send the reset email to an old AOL email I had years ago which I no longer use. I am unable to get into that email (*****@***.com). I currently use the email *****@***.com (which facebook does recognize as me) but still cant log in. My facebook name is Brandon Roscoe. I can prove the account is in fact mine if needed. I also have a government email which can be used for verification also. Please help I really don't want to lose all my pictures on there. If I can log in I would like to get rid of the old AOL email and plug in my current email. Thanks for you help Brandon I can also be reached on the phone ***-***-***

GetHuman3841968 did not yet indicate what Facebook should do to make this right.

How GetHuman3841968 fixed the problem

We are waiting for GetHuman3841968 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3841968
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 740563 others
0 customers following this

Timeline

GetHuman3841968 started working on this issue
Oct 28th, 2019 3:22pm
GetHuman3841968 indicated the issue is not fixed yet.
Oct 28th, 2019 7:49pm
GetHuman3841968 indicated the issue is not fixed yet.
Oct 28th, 2019 7:49pm
GetHuman3841968 indicated the issue is not fixed yet.
Oct 28th, 2019 7:52pm
GetHuman3841968 indicated the issue is not fixed yet.
Oct 29th, 2019 4:06pm
GetHuman3841968 indicated the issue is not fixed yet.
Oct 29th, 2019 4:06pm
GetHuman3841968 indicated the issue is not fixed yet.
Oct 31st, 2019 7:20pm
GetHuman3841968 indicated the issue is not fixed yet.
Nov 1st, 2019 12:27am